Summary
Work History
Education
Skills
Timeline
Generic

Sunny Vavadiya

North York,ON

Summary

Professional technical support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Experienced with customer support and conflict resolution. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, network configuration, and user training. Known for reliability, effective communication, and proactive approach to resolving issues. Knowledge of customer relationship management techniques to enhance customer satisfaction.

Work History

Technical Support Specialist

Orix Aqua
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Documented support interactions for future reference.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Sales / Brand Ambassador

Brand Momentum
  • Brand Momentum is Canada’s largest independent Sales, Marketing, and Retail Company .
  • We focus on authentically connecting brands to people by creating and executing remarkable programs.
  • Company is proud to be a three time winner of Canada’s Top 100 Best Workplace®.
  • This Company is named as one of Canada fastest growing companies and ranked 18 in PROFIT Magazine’s 14th annual PROFIT HOT 50®.
  • Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.

Education

Diploma - Computer Programming

Seneca College of Applied Arts And Technology
North York, None
12.2024

Skills

  • Technical troubleshooting
  • Remote IT implementation
  • Remote support
  • Telephone customer support
  • Customer service
  • System diagnostics

Timeline

Technical Support Specialist

Orix Aqua

Sales / Brand Ambassador

Brand Momentum

Diploma - Computer Programming

Seneca College of Applied Arts And Technology

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Sunny Vavadiya