SUNNY VADIAL
Surrey,BC
Summary
Dynamic customer service professional with call center experience at Domino's Pizza, adept at conflict resolution and enhancing customer satisfaction. Proven ability to handle high call volumes while utilizing CRM software effectively. Skilled in problem resolution and maintaining a positive customer experience, contributing to repeat business and loyalty.
Overview
4
4
years of professional experience
Work History
CSR
Dominos's Pizza
04.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Welder
Guru Service Group
08.2021 - 04.2025
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
- Inspected welds and checked critical measurements to meet specifications.
- Troubleshot technical issues during the welding process, minimizing downtime on projects.
Education
Bachelor of Mechanical Engineering - Mechanical Engineering
Global College
India06-2014
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Conflict resolution
- Computer proficiency
- Payment processing
- Problem resolution
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
CSR
Dominos's Pizza
04.2023 - Current
Welder
Guru Service Group
08.2021 - 04.2025
Bachelor of Mechanical Engineering - Mechanical Engineering
Global College
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