Sunny Patel
Summary
Offering a positive attitude and genuine interest in helping others, ready to thrive in a customer-focused environment. Brings the ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cook and Delivery Driver
Sparky's Family Restaurant
08.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Deliver orders promptly, maintaining food safety and providing excellent customer service.
- Navigate delivery routes efficiently and handle cash or digital transactions.
Customer Service Associate
Reliance Fresh
03.2019 - 05.2023
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Operated forklifts and pallet jacks to move goods from unloading bays to storage areas and the shop floor.
- Supported stockroom operations by managing bulk inventory and restocking shelves during peak hours.
- Maintained daily equipment checks and followed strict safety procedures while handling warehouse machinery.
- Worked closely with the logistics team to coordinate the timely movement of goods from the back-end to front-end displays.
Retail Associate & Store Support
D-Mart
06.2012 - 02.2019
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided front-end customer service, including greeting shoppers, answering product inquiries, and assisting with returns.
- Handled daily restocking and arranged items according to FIFO (First In First Out) method.
- Supported warehouse team in unloading deliveries and organizing backroom storage.
- Worked with the team during high-demand festivals and weekends to manage crowd control and faster checkouts.
- Learned basic inventory tracking using in-store software and handheld devices.
Education
High School Diploma -
Sadhna High School
Ahmedabad03-2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Customer relations
- Complaint handling
- Customer satisfaction measurement
Languages
English
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Certification
- Certified forklift operator
Timeline
Cook and Delivery Driver
Sparky's Family Restaurant
08.2023 - Current
Customer Service Associate
Reliance Fresh
03.2019 - 05.2023
Retail Associate & Store Support
D-Mart
06.2012 - 02.2019
High School Diploma -
Sadhna High School
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