Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SUNNY PATEL

Toronto,ON

Summary

As a highly customer-focused professional with approaching 2 years of experience in retail sales, I am committed to providing outstanding customer service and building lasting relationships with customers. My exceptional communication skills have been honed through extensive interaction with customers, allowing me to effectively listen to their needs, offer solutions, and handle complaints with tact and diplomacy.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

SHELL Gas Station
07.2021 - Current
  • Increased sales and customer satisfaction through personalized servicing
  • Process customer transactions accurately and efficiently using the point-of-sale (POS) system, and handle cash and credit card payments.
  • Answer customer inquiries and provide information on product availability, pricing, and promotions.
  • Maintain a clean and organized store environment, including restocking shelves and cleaning merchandise displays.
  • Handle customer complaints and concerns in timely and professional manner, and escalate issues to management when necessary.
  • Awards and Achievements Winner of Car wash competition for selling the highest number of flex passes
  • Awarded Employee of the Year for exceptional performance and outstanding contribution.

Car Salesperson Intern

Raviratna Motors
02.2021 - 05.2021
  • Assisted in managing customer inquiries, generating leads, and providing product information to prospective clients
  • Conducted market research to identify potential customers and trends in the automotive industry
  • Maintained accurate records of sales activity, customer interactions, and inventory management in the dealership's CRM system
  • Enhanced interpersonal and communication skills by interacting with customers from diverse backgrounds and handling customer complaints
  • Developed a deep understanding of the car dealership's operations, including financing options, vehicle features, and after-sales services
  • Contributed to a positive work culture by assisting colleagues in various departments and attending team-building activities.

Sales Manager/cashier

D-MART
09.2020 - 01.2021
  • Successfully managed a retail store with hundreds of customers visiting daily, ensuring a positive and efficient shopping experience for all customers
  • Explained company offers to customers and delivered convincing sales pitches to sell the offers to the customers, resulting in increased sales and revenue for the store
  • Maintained an error-free career, ensuring accurate and efficient sales transactions and record keeping
  • Demonstrated proficiency in working at checkout counters during the busiest hours, managing customer queues and handling cash and credit card transactions
  • Participated in regular training and development activities to enhance knowledge and skills related to sales techniques, product knowledge, and customer service.

Education

Post Graduation - Global Business Management

Centennial College- The School of Business
04.2023

Bachelor Degree - Bachelor in Business Administration

Parul University
04.2020

Skills

  • Eager to learn new things
  • Regulatory Requirements
  • Customer Service and Assistance
  • Closing Sales
  • Market Understanding
  • Negotiation Strengths
  • Detail Oriented
  • Multi-tasking strength

Certification


  • OMVIC-Ontario Motor Vehicle Industry Council
  • Excel Essential Training (Office 365/Microsoft 365)
  • Sales: Closing Strategies

Timeline

Sales Associate

SHELL Gas Station
07.2021 - Current

Car Salesperson Intern

Raviratna Motors
02.2021 - 05.2021

Sales Manager/cashier

D-MART
09.2020 - 01.2021

Post Graduation - Global Business Management

Centennial College- The School of Business

Bachelor Degree - Bachelor in Business Administration

Parul University

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