Sunny Manhas

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Assisted upper management in setting realistic sales targets, and monitoring progress toward financial objectives.
• Contributed ideas during strategy meetings that helped improve overall company performance in key areas such as lead generation and deal closure rates.

• Consistently converted prospective buyers into customers.

• Managed telephone and email communication systems such as AutoAlert, Autofi, Autotrader, CarGurus, Consumerlink and Craigslist

• Met on a monthly basis with internet marketing specialists

• Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
• Delivered exceptional customer service, addressing concerns and resolving issues promptly.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,

• Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
• Prepared vehicles for delivery.
• Assisted in inspecting and checking in vehicles.