SUNNY MANCHANDA
Vancouver,Canada
Summary
Dynamic Program Assistant and Business Analyst with a proven track record at University Canada West, driving a 50% revenue increase through data-driven decision-making. Proficient in Power BI and stakeholder communication, I enhance operational efficiency and deliver impactful reports that support strategic initiatives and program success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Assistant / Business Analyst
University Canada West
01.2023 - 01.2025
- Develop and maintain custom dashboards using Power BI/Tableau and Excel, incorporating performance trends, operational metrics, and student lifecycle data to support program managers and executive stakeholders.
- Played a pivotal role in driving a 50% increase in departmental revenue, ensuring financial sustainability and long-term success.
- Enhanced departmental efficiency by 30% through data monitoring and data-driven decision-making, optimizing processes and performance.
- Serve as primary contact for project reporting and business intelligence support across university-wide programs.
- Produce scheduled and ad-hoc reports aligned with contractual SLAs and KPIs; assist in project documentation and monthly data performance report.
- Analyze data from multiple platforms (MS Forms, client portals, email systems) to identify performance trends and improvement areas that impact client experience and service delivery.
- Streamline workflows by leveraging program management tools, automating processes using Power Automate and Power BI, and applying business process modeling techniques like BPMN and flowcharts.
- Develop and maintain user manuals, guides, and documentation, handle administrative tasks, and support brainstorming, discovery, backlog creation, adoption, and follow-ups to drive project execution.
- Manage meeting logistics, take minutes, and coordinate follow-ups on action items.
Business Analyst (Internship)
University Canada West
01.2022 - 01.2022
- Coordinated project objectives and milestones to support data-driven outcomes and organizational priorities.
- Led the implementation of Microsoft Office Specialist (MOS) projects at UCW, including performance tracking and report delivery.
- Managed project communications using Jira and MS Projects, ensuring stakeholder alignment and status visibility across all phases.
- Created interactive dashboards in Power BI and Tableau to monitor KPIs, project metrics, and reporting performance.
- Conducted trend analysis and presented insights to internal teams to support decision-making and program improvements.
- Collaborated with cross-functional departments to align reporting outputs with academic and marketing goals.
- Developed visual and reporting content using Canva and PowerPoint for regular stakeholder updates and client-facing presentations.
Senior Business Analyst
Ernst & Young Global Limited (India)
01.2016 - 01.2020
- Delivered bilingual financial and performance reports (English/French) to internal and external stakeholders across Europe.
- Identified and documented analytics needs, supported monthly dashboard updates, and presented findings to client-facing teams.
- Worked with cross-border teams to manage global client data, ensuring consistency and accuracy in report structures and terminology.
- Ensure high-quality financial analysis and reporting in alignment with industry standards and business objectives.
- Conduct financial data analysis to assess business performance, identify trends, and support strategic decision-making.
- Develop a strong understanding of risk management, including key business processes, regulatory compliance, and financial controls.
Education
MBA -
University Canada West
Vancouver, BC01.2023
Bachelor of Commerce -
BRAU University
India01.2012
Skills
- Stakeholder communication
- Event coordination
- Advanced Excel
- Power BI
- Tableau
- Project coordination
- Process automation
- Calendar management
- Process improvement
- Database management
- Report writing
- Program administration
- Progress tracking
- Program planning
- Statistical reporting
- Research abilities
- Budget monitoring
Certification
- Microsoft Office Specialist (MOS) Certifications MS Excel and MS Power Point
- Tableau Certified
- Power BI (LinkedIn)
- CAPM (Certified Associate in Project Management) (In Progress)
- TEF and DELF French Language Certifications
Languages
English, French
Accomplishments
- Led the end-to-end implementation of PMI certifications (PMP & CAPM) at UCW, using market analysis and enrollment data to identify learner demand and forecast ROI; the initiative created a new revenue stream and contributed to a 50% increase in professional development program revenue within two terms.
- Recognized with UCW’s GEM (Going the Extra Mile) Award in 2024 for outstanding commitment to project success and team collaboration.
- Completed the Microsoft Office Suite Implementation Project during internship at UCW, supporting planning, adoption, and stakeholder reporting.
- Selected for a prestigious four-month rotation to EY Paris for high performance and bilingual (English/French) client service excellence.
- Honored with EY’s ECS (Exceptional Client Service) award for exceeding expectations in client communication, accuracy, and delivery.
Languages
English
Native/ Bilingual
French
Full Professional
References
References available upon request.
Work Authorization
Permanent Resident of Canada
Timeline
Program Assistant / Business Analyst
University Canada West
01.2023 - 01.2025
Business Analyst (Internship)
University Canada West
01.2022 - 01.2022
Senior Business Analyst
Ernst & Young Global Limited (India)
01.2016 - 01.2020
MBA -
University Canada West
Bachelor of Commerce -
BRAU University
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