Sunny Kumar
Brampton,Canada
Summary
Results-driven professional with a strong background in customer service, retail management, and office administration. Strengthened banking knowledge through voluntary work at a cooperative bank, gaining valuable insights into customer interactions and financial operations. Proven ability to optimize customer experiences, lead high-performing teams, and enhance operational workflows. Exceptional multitasking and problem-solving skills enable efficient service delivery in fast-paced environments. Seeking to leverage expertise in transitioning to a bank teller or customer service representative role, providing efficient, customer-centric solutions within the banking sector.
Overview
8
8
years of professional experience
Work History
Material Handler
Kuehne Nagel
08.2024 - Current
- Demonstrated proficiency in efficiently handling materials and inventory in a fast-paced warehouse setting
- Utilized organizational skills to accurately track and maintain inventory levels
- Collaborated with team members to ensure timely and accurate delivery of materials to designated areas
- Implemented safety protocols to prevent workplace accidents and maintain a safe work environment
- Actively sought opportunities for professional growth and transitioned into the banking sector for new challenges and career development opportunities.
Material Handler
National Logistics Services
06.2023 - 07.2024
- Efficiently processed & organized inbound and outbound inventory as a Material Handler
- Safely operated required equipment to transport materials within the warehouse
- Ensured accuracy of inventory counts and maintained detailed records of stock levels
- Collaborated with team members to fulfill orders and meet shipping deadlines
- Maintained a clean and organized work environment to promote safety and productivity.
Office Administration
Carroll's Bakery
09.2020 - 05.2023
- Managed daily office operations and provided administrative support to senior management
- Seamlessly managed both inbound and outbound correspondence ensuring timely responses that contributed to excellent client relations.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Coordinated office supply orders and managed inventory levels
- Increased overall efficiency with the development and implementation of an effective filing system for documents and records management.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Department Manager
Walmart Canada
04.2019 - 09.2020
- Oversaw day-to-day operations and managed a team of employees
- Implemented strategies to increase efficiency and drive sales within department
- Achieved and exceeded sales targets consistently
- Fostered a positive work environment and provided leadership and guidance to staff members
- Directed a team of 15 associates in achieving departmental sales goals through effective coaching and performance management
- Developed and executed training programs to enhance team member skills and improve customer service satisfaction ratings
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Experience Associate
Walmart Canada
09.2017 - 04.2019
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Resolved customer inquiries and issues promptly and efficiently
- Actively listened to customer feedback and provided appropriate solutions to enhance their shopping experience
- Maintained a clean and organized store environment to ensure a positive customer experience
- Collaborated with team members to achieve sales goals and targets
- Assisted with inventory management and restocking of merchandise to meet customer demand.
Volunteer-Cashier
Cooperative Bank
07.2016 - 12.2016
- Provided excellent customer service by assisting with transactions and resolving customer inquiries
- Managed cash registers and processed financial transactions accurately and efficiently
- Balanced cash drawers and performed end-of-day reconciliation
- Collaborated with team members to ensure smooth operation of the bank branch.
Education
Business | Supply Chain Management -
Northern College
04.2019
Bachelor of Business Administration - Business/Finance
Guru Nanak Dev University
Amritsar, Punjab06.2016
Skills
- Cash handling
- Professionalism and Courtesy
- Customer service
- Deposit and withdrawal management
- Financial transactions
- Strong communication skills
- Problem-solving abilities
- Ability to remain calm
Timeline
Material Handler
Kuehne Nagel
08.2024 - Current
Material Handler
National Logistics Services
06.2023 - 07.2024
Office Administration
Carroll's Bakery
09.2020 - 05.2023
Department Manager
Walmart Canada
04.2019 - 09.2020
Customer Experience Associate
Walmart Canada
09.2017 - 04.2019
Volunteer-Cashier
Cooperative Bank
07.2016 - 12.2016
Business | Supply Chain Management -
Northern College
Bachelor of Business Administration - Business/Finance
Guru Nanak Dev University
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