Sunny Hothi
Kelowna,PE
Summary
Dynamic business leader with a proven track record at Yellow Cab PEI, excelling in customer relations and business development. Skilled in implementing effective sales strategies and fostering strong client relationships, resulting in increased customer satisfaction and retention. Adept at managing operations and leading high-performing teams to achieve strategic goals.
Overview
10
10
years of professional experience
Work History
Owner
Yellow Cab PEI
02.2023 - 10.2024
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed day-to-day business operations.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Sales Manager
Coco Vodka
02.2019 - 01.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
Account Manager
Baxter
02.2015 - 11.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Streamlined internal processes for better efficiency in account management tasks.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
Education
Diploma - Marketing Management
Algonquin College
Ottawa, ONSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business development
- Client service
- Sales strategies
- Customer retention
- Effective leader
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Limited Working
Timeline
Owner
Yellow Cab PEI
02.2023 - 10.2024
Sales Manager
Coco Vodka
02.2019 - 01.2023
Account Manager
Baxter
02.2015 - 11.2018
Diploma - Marketing Management
Algonquin College
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