Sunny Aghanwa
Milton,Canada
Summary
Adept in network security and database management, I significantly enhanced IT efficiency at Mitiget Assurance and Technology Services Limited by 94% through strategic installations and robust data protection policies. My leadership in user support and training underscores my ability to drive team success and foster long-term client partnerships.
Overview
13
13
years of professional experience
Work History
IT Support Technician
Mitiget Assurance and Technology Services Limited.
Ikeja, Lagos, Nigeria
01.2022 - 10.2022
- Planned and executed the installation of information systems and created policies for data protection and backup solutions for five projects with over 200 million documents.
- Managed service tickets using Zendesk, Jira, and NinjaOne. Increasing ticket resolution to 94%.
- Engage approximately 25-30 incoming calls, emails, and faxes per day from customers while overseeing the activities of a team of support professionals.
- Spot potential security risks by conducting thorough site assessments for installing access control devices, CCTV, and alarm systems, maximizing coverage and security effectiveness.
- Install and provide network support services for devices such as hubs, bridges, routers, and other hardware.
- Reviewed SLAs and collaborated with developers to identify and resolve critical software defects. Acting as a liaison between end-users and development teams.
Database Administrator
Finlab Nigeria Limited
Lagos, Nigeria
10.2017 - 09.2021
- Designed databases maintaining high availability matched to end-user responsibilities.
- Define user roles and facilitate data distribution to the appropriate users in a timely and suitable format.
- Utilize high-speed transaction recovery techniques, and ensure data is backed up regularly.
- Minimize database downtime and manage parameters to provide quick query responses.
- Offer both proactive and reactive data management support and training for users.
- Establish, enforce, and document database policies, procedures, and standards.
- Conduct regular tests and evaluations to ensure data security, privacy, and integrity.
- Oversaw database performance and applied necessary updates
User Support Technician
Burtech Industries Limited
Mowe, Nigeria
10.2013 - 03.2017
- Conducted regular audits of company IT assets and developed comprehensive user guides to facilitate seamless onboarding of new employees.
- Reduce IT users' difficulties by 52% using video calls, Anydesk, BeyondTrust and in-person and document problems experienced.
- Increase staff training by 22% by introducing tailored materials to users in response to identified challenges while using new software.
- Coached a team responsible for collecting, organizing, and maintaining IT technical problems and solutions log.
- Increase computer system efficiency and reduce IT costs by 40% through regular software updates, patches, and repairs.
- Highlighted potential sales and cross-selling opportunities increasing sales by 13%.
Computer Network Technician
Pipeline and Product Marketing Company of Nigeria
Mosimi, Nigeria
04.2010 - 09.2010
- Introduce modern cabling, wireless routers, and telephone systems for data communications networks.
- Provide solutions to hardware, software, security cameras, access control systems, and network problems via calls, videos, and online access and replaced defective components.
- Coordinate merger integration processes, ensuring smooth transitions without disrupting the company's daily operations.
- Organize protocols for incident reporting and resolution tracking within the organization.
- Propose software solutions for clients, leading to client satisfaction and long-term partnerships.
- Organize thorough risk assessments to identify vulnerabilities within existing systems, leading to 12% improvements in security measures.
Education
Master of Science - Physics
Nnamdi Azikiwe University
Awka, Nigeria11.2017
Bachelor of Science - Physics
Nnamdi Azikiwe University
Awka, Nigeria06.2011
Skills
- Network Security
- Virtual Assistance
- Server maintenance
- Database Administration
- Backup and recovery
- Writing queries
- Database Management
- End-User Training
- Document Management
Timeline
IT Support Technician
Mitiget Assurance and Technology Services Limited.
01.2022 - 10.2022
Database Administrator
Finlab Nigeria Limited
10.2017 - 09.2021
User Support Technician
Burtech Industries Limited
10.2013 - 03.2017
Computer Network Technician
Pipeline and Product Marketing Company of Nigeria
04.2010 - 09.2010
Master of Science - Physics
Nnamdi Azikiwe University
Bachelor of Science - Physics
Nnamdi Azikiwe University
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