Sunny Aghanwa
Milton,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Manufacturing / Production Technician
Magna Cosma Karmax Heavy Stamping
2022.12 - Current
- Maintain safety standards of equipment and perform all duties in a safe manner in accordance with the safety policies of Karmax and Section 28 of the occupational Health & Safety Act and Regulations for Industrial Establishments.
- Promoted positive work environment through effective communication, teamwork, and mutual respect among colleagues.
- Trained new team members on company protocols, safety procedures, and equipment operations, ensuring skilled workforce.
- Reduced equipment downtime by performing timely maintenance and troubleshooting technical issues.
- Safely operates production equipment using palm buttons, light curtains and safety mats and perform all duties in safe manner.
- Perform all duties in manner that contributes to Karmax Heavy Stamping’s goal of providing Quality Product at Competitive Price using TLCQQ procedure.
- Perform general equipment maintenance functions such as cleaning, mechanical and safety checks.
- Utilizes ANDON when encountering quality issue or problem that hinders completion of standardize work during cycle time.
- Achievements: Maintained production performance average of 98%. Achieved highest number of production in Honda Rocker Station in history of Karmax Heavy Stamping (538 parts / single shift). Won 5 Karmax appreciation coin for catching defective parts that would have been shipped to customers.
IT Support Technician
Mitiget Assurance and Technology Services Limited.
2022.01 - 2022.10
- Planned, organize and install information systems and electronic data processing devices.
- Developed and implement policies with procedures for electronic data processing and computer systems operations.
- Managed data protection and backup solutions,
- Respond to requests for technical assistance by phone, email and/or using help desk management system to follow through to resolution.
- Maintained, documented and managed service tickets, configurations and procedures.
- Managed approximately 25-30 incoming calls, emails and faxes per day from customers.'
- Excellent communication skills, both verbal and written.
- Provided in-depth technical solutions through organized trainings.
- Engaging with clients to discuss system requirements, specifications, costs and timelines.
- Managed teams of information systems personnel to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
Computer Network Engineer
Finlab Nigeria Limited
2017.10 - 2021.09
- Assisted with onboarding process of over 70 new employees by setting up computer hardware, email accounts, and network access permissions, ensuring smooth transition into their roles.
- Conducted regular audits of IT assets, ensuring compliance with company policies and industry regulations.
- Coordinated with facilities teams to design efficient server room layouts, maximizing airflow and cooling capabilities while maintaining secure environment for sensitive equipment.
- Implemented efficient cable management techniques, minimizing clutter and optimizing space utilization in server rooms.
- Diagnosed complex network issues, utilizing advanced diagnostic tools to identify root causes quickly.
- Improved network performance by troubleshooting hardware and software issues.
- Supported over 35 users on daily basis, addressing technical inquiries promptly and professionally.
- Performed preventative maintenance on servers and networking equipment regularly, reducing downtime due to unexpected failures or outages dramatically.
- Streamlined helpdesk processes by implementing ticketing systems that enabled quicker resolution times for user issues.
- Assisted in development of disaster recovery plans, safeguarding critical business data in case of emergencies or system failures.
- Maintained accurate inventory records, tracking assets throughout their lifecycle from procurement to disposal.
User Support Technician
Burtech Industries Limited
2013.10 - 2017.03
- Conducted regular audits of company IT assets, ensuring optimal utilization of resources.
- Developed comprehensive user guides to facilitate seamless onboarding of new employees into company systems.
- Communicated daily electronically and in person with over 20 computer users experiencing difficulties to determine and document problems experienced.
- Consulted user guides, technical manuals and other documents to research and implement solutions as regard various technical challenges.
- Diagnosed and resolve technical problems encountered by users.
- Provided recommendation and trainings to users in response to identified challenges.
- Provide business systems, network and Internet support to users in response to identified difficulties.
- Collect, organize and maintain problems and solutions log for use by other technical support analysts.
- Installed equipment for employee use, cables, operating systems, or appropriate software.
- Supervised team of 7 technical support workers.
- Improved system performance through regular software updates, patches, and security measures.
- Served as trusted liaison between users and IT management, effectively communicating needs on both sides for optimal collaboration.
Computer Network Technician
Pipeline and Product Marketing Company of Nigeria
2010.04 - 2010.09
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Ran cabling and installed data drops for new node installations.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Troubleshot hardware and software to determine and rectify network problems.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Supported users both local and by phone with problem resolution and education.
- Worked with outside vendors for fiber installations and service.
- Provided technical expertise during merger integration processes, ensuring smooth transitions without disrupting daily operations.
- Streamlined communication between IT teams by establishing clear protocols for incident reporting and resolution tracking.
Education
Master of Science - Physics
Nnamdi Azikiwe University
Awka, Nigeria11.2017
Bachelor of Science - Physics
Nnamdi Azikiwe University
Awka, Nigeria06.2011
Skills
- Machine Operation
- Mechanical Troubleshooting
- Customer Service
- Friendly, Positive Attitude
- Attention to Detail
- Computer Skills
- Problem Resolution
- Network Troubleshooting
- Operating System Knowledge
- Hardware Installation
- Wireless Networking
- Network Security
Publications
- Design and fabrication of a gas pressing iron, 2014
- Construction and Analysis of a 0.5KVA uninterruptible power stabilizer (UPSz), 2017.
Volunteer Experience
IT and Communication Technician, Anglican Christian fellowship, Lagos, Nigeria, 03/2016, 04/2016, Organized training classes for the youths on Internet of Things, Taught installation and troubleshooting of computers., Organized practical classes on the installation of tracking devices and close circuit television cameras.
References
- Paul Pattison, Manufacturing Supervisor - production, Karmax Heavy Stamping, Milton (MAGNA), Paul.pattison@magna.com, 289-983-7693
- Mark Stanley, Manufacturing Leader - production, Karmax Heavy Stamping, Milton (MAGNA), Mark.stanley@magna.com, 905-691-4916
- Tarah McRoberts, Human resources Generalist, Karmax Heavy Stamping, Milton (MAGNA), Tarah.mcroberts@magna.com, 647-518-0140, 9058785571 x 2121
Languages
English
Native or Bilingual
Timeline
Manufacturing / Production Technician
Magna Cosma Karmax Heavy Stamping
2022.12 - Current
IT Support Technician
Mitiget Assurance and Technology Services Limited.
2022.01 - 2022.10
Computer Network Engineer
Finlab Nigeria Limited
2017.10 - 2021.09
User Support Technician
Burtech Industries Limited
2013.10 - 2017.03
Computer Network Technician
Pipeline and Product Marketing Company of Nigeria
2010.04 - 2010.09
Master of Science - Physics
Nnamdi Azikiwe University
Bachelor of Science - Physics
Nnamdi Azikiwe University
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