Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Sunni Rodriguez

La Habra

Summary

Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Legal Intake Specialist

Strategic Legal Practices
08.2023 - 12.2024
  • Adapted quickly to new software programs utilized within the firm for data entry, record-keeping, and appointment scheduling.
  • Demonstrated empathy towards clients in distressing situations while remaining professional throughout all interactions.
  • Enhanced case management through detailed documentation of client interactions and timely communication with legal team members.
  • Conducted detailed client intakes and entered information into company database.

Preventative Maintenance Coordinator

Kelly Services
02.2023 - 06.2023
  • Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
  • Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Leveraged strong organizational skills to manage competing priorities under tight deadlines, ensuring the timely completion of all tasks.
  • Boosted customer satisfaction by ensuring all maintenance tasks were completed within promised timeframes, maintaining strong communication throughout process.

Customer Service Representative Team Lead

Randstad
01.2022 - 02.2023
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
  • Served as a liaison between management and staff, effectively communicating updates on company policies and procedures.
  • Onboarded and trained customer representatives to meet performance and service goals.
  • Implemented company policies and procedures for professional, cohesive customer care.

Education

Associates degree -

University of Phoenix
12.2013

Skills

  • Intake Experience
  • Proficient Computer Skills
  • Salesforce
  • Case Management
  • Customer Service
  • DocuSign
  • Confidentiality compliance
  • CRM software
  • Follow-up skills
  • Call center experience
  • Staff training
  • Team management

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Legal Intake Specialist

Strategic Legal Practices
08.2023 - 12.2024

Preventative Maintenance Coordinator

Kelly Services
02.2023 - 06.2023

Customer Service Representative Team Lead

Randstad
01.2022 - 02.2023

Associates degree -

University of Phoenix

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Sunni Rodriguez