Summary
Overview
Work History
Education
Skills
Timeline
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Sunmi Jang

Coquitlam,BC

Summary

Dynamic professional with a proven track record at Vanpet Yaletown, excelling in customer relationship management and sales strategy development. Successfully enhanced customer loyalty through innovative service delivery and operational management. Adept at analyzing industry trends to drive competitive advantage while fostering strong client relationships as an Esthetician at Absoulute Spa.

Overview

17
17
years of professional experience

Work History

Owned

Vanpet Yaletown
Vancouver, British Columbia
05.2007 - 08.2022
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Developed and implemented successful sales strategies to meet business goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Analyzed industry trends to develop competitive strategies.

Esthetician

Absoulute Spa at YVR Airport
Richmond, British Columbia
11.2005 - 01.2007
  • Built positive client relationships and guided clients through treatments.
  • Sold salon-exclusive skin care products and encouraged service upgrades.

Education

Esthetics

Blanche Macdonald
Vancouver, BC
11-2005

Bachelor of Arts - Tourism

Kangwon University
Kangwon
03-1988

Skills

  • Customer relationship management
  • Sales strategy development
  • Operational management
  • Staff scheduling
  • Industry trend analysis
  • Service delivery

Timeline

Owned

Vanpet Yaletown
05.2007 - 08.2022

Esthetician

Absoulute Spa at YVR Airport
11.2005 - 01.2007

Esthetics

Blanche Macdonald

Bachelor of Arts - Tourism

Kangwon University

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Sunmi Jang