SUNJEET KAUR
SURREY,CA-BC
Summary
Dynamic professional with extensive experience at Walmart and CMBC, excelling in customer service and administrative support. Proven ability to resolve issues swiftly, enhance team collaboration, and maintain data confidentiality. Strong time management and computer skills, consistently achieving high customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
FLEET OVERHAUL ASSISTANT
CMBC
02.2024 - Current
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Inputs and updates work order data in EAM
- Monthly Credit Card Statements for Supervisors and managers
- keep record of employee p-file and daily timesheets
- daily payroll using KRONOS
- Annual vacation sign up
- Update bulletin board( Job posting, Maintenance bulletin)
- organize monthly safety meeting
Customer Service Manager
Walmart
06.2020 - 11.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Confidential Assistant
CMBC
10.2023 - 02.2024
- Provided administrative support during high-pressure situations, ensuring seamless operations under tight deadlines.
- Handled confidential and sensitive information for senior staff.
- Filling
- Keep track of employee on LTD, WSBC
Operations Assistant
CMBC
01.2023 - 09.2023
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Book Appointments and send call in for commendation and complaints
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- create sick form
- order uniform for employees
Cashier
Walmart
07.2018 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - General Studies( Major Math)
University of Fraser Valley
Abbotsford, BCSkills
- Fast learner
- Time management
- Computer skills
- Verbal and written communication
- File and record keeping
- Administrative duties
- Data confidentiality
- Meeting support
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Software Knowledge
- MyTime
- EAM
- FSM
- CINTAX
- TRAPZE
- MS office
- PowerPoint
- Excel
Timeline
FLEET OVERHAUL ASSISTANT
CMBC
02.2024 - Current
Confidential Assistant
CMBC
10.2023 - 02.2024
Operations Assistant
CMBC
01.2023 - 09.2023
Customer Service Manager
Walmart
06.2020 - 11.2025
Cashier
Walmart
07.2018 - 06.2020
Associate of Arts - General Studies( Major Math)
University of Fraser Valley
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