SUNJA RHONE
Winnipeg,Canada
Summary
Result-driven professional with B2B experience in client relationship management and project coordination. Proven ability to enhance client satisfaction through effective communication and collaboration with cross functional teams. Skilled in ensuring accuracy, timely delivery, and budget adherence in fast-paced environments while managing competing priorities.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Account Executive (formally Account Coordinator)
Direct Focus Marketing Com. Ltd
Winnipeg, Manitoba
12.2022 - Current
- Manage multiple client projects from concept through final delivery, ensuring accuracy, timeliness, and adherence to budgets.
- Act as the primary point of contact for clients, fostering strong relationships and managing daily communications, requests, and project updates.
- Lead weekly client meetings, ensuring clear project communication and thorough documentation.
- Coordinate with creative, print, distribution, and internal teams to execute projects seamlessly and enhance client satisfaction.
- Curate product options to present to clients for selection and prepared client presentation decks with recommendations and pricing.
- Prepare detailed print quotes to outline costs for client projects. and coordinate print components for client-approved materials.
- Maintain client billing trackers and prepare billing reports to support invoicing.
Flight Attendant
Caribbean Airlines Limited
Jamaica
06.2011 - 09.2021
- Ensured consistent service delivery and customer satisfaction in alignment with company standards, effectively managing in-flight services and passenger safety.
- Collaborated with flight and cabin crew, passengers, and ground staff, ensuring smooth operations through effective communication.
- Coordinated service aspects with team members, ensuring timely delivery and contributing to a positive customer experience.
- Addressed inquiries and complaints, resolving customer concerns promptly and professionally to enhance overall satisfaction.
- Prepared and submitted reports on flight incidents.
Senior Customer Service Coordinator
Chas E. Ramson Limited
Jamaica
03.2007 - 04.2011
- Oversaw daily customer service operations, leading team in managing key accounts to enhance service delivery.
- Acted as primary contact for key accounts, maintained accurate order entry practices, and prepared quotations.
- Managed customer relationships by promptly resolving issues and ensuring consistent follow-up on inquiries to maintain satisfaction.
- Collaborated with sales and warehouse teams to ensure timely processing of customer orders and accurate product delivery.
- Provided training to new customer service representative, enhancing team effectiveness and knowledge on order entry systems and customer service protocols.
- Handled cash register operations efficiently, ensuring accurate transactions. and balanced cash drawer daily.
- Oversaw switchboard operations, screening and directing incoming calls effectively.- screened and directed calls.
Receivables Agent
Affiliated Computer Services Limited
Jamaica
03.2004 - 02.2007
- Managed client accounts, updating payment status and handling customer inquiries to ensure timely payments and resolution of billing issues.
- Fostered strong customer relationships by addressing concerns and providing clear explanations of account details and payment terms.
- Prepared status reports and tracked client activity to maintain updated accounts and identified potential issues impacting service delivery.
- Organized clients’ customer lists by severity of delinquency and initiated contact with clients’ customers to facilitate settlement of outstanding balances.
Education
Post Degree Diploma - Public Relations, Marketing and Strategic Communications
University of Winnipeg
Winnipeg, Manitoba09-2022
BBA - Operations and Production Management (WES Certified)
University of Technology
Kingston, Jamaica08-2013
Skills
- Client management
- Project coordination
- Cross-functional teamwork
- Communication skills
- Time management
- Customer service
- Adaptability
- Technical Skills: Outlook, Microsoft Word, Excel, PowerPoint, Mondaycom
Certification
- Chairman’s Award for Excellence, Chas. E. Ramson Ltd., 01/01/09
- Employee of the quarter, Chas. E. Ramson Ltd., 01/01/08
Timeline
Account Executive (formally Account Coordinator)
Direct Focus Marketing Com. Ltd
12.2022 - Current
Flight Attendant
Caribbean Airlines Limited
06.2011 - 09.2021
Senior Customer Service Coordinator
Chas E. Ramson Limited
03.2007 - 04.2011
Receivables Agent
Affiliated Computer Services Limited
03.2004 - 02.2007
Post Degree Diploma - Public Relations, Marketing and Strategic Communications
University of Winnipeg
BBA - Operations and Production Management (WES Certified)
University of Technology