Sunitika Sharma
Brampton,ON
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 4 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Dynamic administrative professional and leader with 3+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Administrator Coordinator
Right Advice and Investment
Brampton, Ontario
09.2019 - Current
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Reconciled account files and produced monthly reports.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Edited documents to improve accuracy of language, flow and readability.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
Customer Service Representative
S&P data
Toronto, Ontario
10.2018 - 06.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Web Designing Animation Attended workshop on Java and Dotnet PROJECTS UNDERTAKEN -
Diploma in Retail Pharmacy - Pharmacy
Ashworth College
Toronto, ON07.2022
M.Pharmacy - undefined
Guru Nanak Dev Institute of Pharmacy
2018
B.Pharmacy - undefined
Guru Nanak Dev Institute of Pharmacy
2015
Project Name: Tablet disintegrants - undefined
Axon Pvt. Ltd. Hsp
2014
10+2 - undefined
Punjab Technical University, A.V. Collegiate School
2011
Matric - undefined
Ch.Balbir Singh Public School
2009
Skills
- Inbound phone call handling
- Meeting coordination
- Financial services support
- Business administration
- Budgeting
- Office administration
- Time management
- Ethics-focused
- Performance improvement
- Technical Support
Certification
- Mortgage agent from REMIC
Timeline
Office Administrator Coordinator
Right Advice and Investment
09.2019 - Current
Customer Service Representative
S&P data
10.2018 - 06.2019
Web Designing Animation Attended workshop on Java and Dotnet PROJECTS UNDERTAKEN -
Diploma in Retail Pharmacy - Pharmacy
Ashworth College
M.Pharmacy - undefined
Guru Nanak Dev Institute of Pharmacy
B.Pharmacy - undefined
Guru Nanak Dev Institute of Pharmacy
Project Name: Tablet disintegrants - undefined
Axon Pvt. Ltd. Hsp
10+2 - undefined
Punjab Technical University, A.V. Collegiate School
Matric - undefined
Ch.Balbir Singh Public School
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