Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Uaedrivinglicense
Timeline
Generic
Sunitha Santhosh

Sunitha Santhosh

Abu Dhabi,U.A.E.

Summary

Highly knowledgeable Program Assistant with a successful track record of working in both team-based and self-directed capacities. Maintains smooth operations through knowledgeable and skilled support. Migration Program Assistant who goes above and beyond basic administrative tasks, taking on multiple projects at once. Excellent work ethic and strength in boosting company morale consistently contribute to the success of organizations worked with. Experienced in providing high-quality administrative support to various departments. Highly organized and detail-oriented, possessing great multitasking and task prioritization skills.

Overview

20
20
years of professional experience

Work History

Migration Program Assistant

EMBASSY OF CANADA
09.2018 - Current
  • Supports the delivery of the IRCC program by gathering and summarizing pertinent information on all types of cases and taking necessary administrative steps on assigned files or projects.
  • Also provides administrative support to IRCC non-processing activities and projects.
  • Adheres to a high standard of values and ethics.
  • Conducts reviews of all types of files following departmental instructions and standard operating procedures and identifies relevant information and documents. Summarizes findings in notes. Makes recommendations regarding case triaging, file management, and subsequent administrative steps.
  • Identifies potentially high-profile, complex, sensitive, contentious, or anomalous cases. Brings concerns to the attention of the deciding officer and provide administrative support for the handling of these files.
  • Provides information to supervisors and managers relating to IRCC activities, systems, and processes. Identifies inefficiencies or opportunities within existing administrative procedures.
  • Provides information to clients, partners or stakeholders relating to IRCC programs and services. Provides case-specific information and updates.
  • Reviews applications and composes permanent notes that identify and summarize relevant case and client information.
  • Performs functions delegated to their position level in the Instrument of Designation and Delegation for IRCC.
  • Drafts and finalizes correspondence, instructions and documents relating to administrative activities, processes, and procedures.
  • Contributes to other written material such as correspondence, reports, briefings, and presentations.
  • Provides administrative support to the delivery of IRCC programs and initiatives (including engagement activities, business and risk intelligence, stewardship, and data analysis and reporting).
  • Provide administrative support, reporting and tracking relating to mission, IRCC, GAC and Government of Canada administration, travel, finance, budget and reporting.
  • Enters, validates, monitors and tracks information in systems, databases, files, and documents.
  • May serve as a point of contact for administrative or program support subject areas.
  • Identifies administrative efficiencies and participates in innovation activities.
  • As instructed, gathers information from identified sources. As necessary, conducts additional searches, verifications and follow up activities, based on results and according to established procedures.
  • Within data sets or information sources, identifies relevant or anomalous information. Organizes, triages or sorts information according to defined criteria or parameters. Summarizes findings.
  • Provides administrative support to research and analysis activities using knowledge of local language, laws, context, information sources, government, culture, and environment.
  • Accesses and refers to legal and policy instruments including the Immigration and Refugee Protection Act and associated regulations, local and Canadian criminal codes, international laws and agreements, case law, and local and international migration and refugee law.
  • Maintains a general knowledge of local, Canadian, and international social, economic, and political affairs, trends, and programs.
  • Through self-reflection, identifies internal biases. Utilizes appropriate mitigation strategies to contribute to an equitable and inclusive environment for colleagues, clients, and partners/stakeholders.
  • Applies an anti-racist, diversity, equity, and inclusion lens to mitigate systemic biases, discrimination, and barriers to inclusion within administrative processes and procedures.
  • Performs activities to achieve diversity, equity, and inclusion within the workplace and in IRCC programs and services.
  • Organizes, tracks, and updates information relating to the development and maintenance of a network of contacts. Assists with identifying potential avenues of network growth.
  • Communicates with contacts while performing administrative and program support functions.
  • Provides administrative support to activities related to outreach, engagement, collaboration, and liaison.
  • Establishes and maintains good working relationships with colleagues in other sections of the mission, to perform day-to-day operational activities and address specific issues.
  • Draws on established/local contacts to provide administrative and logistical services in the planning and execution of events or activities.
  • According to instructions, solicits and gathers information from clients and other sources to contribute to case processing, file management, trend and risk analysis, and reporting activities.
  • Provides standard information (both orally and in writing) about cases, programs, policies, and procedures.
  • Prepares and updates communication products relating to IRCC activities, programs, procedures, and services.
  • May translate information or interpret for interviews, presentations or other exchanges with clients and partners.
  • Provides administrative support for meetings, committees, conferences, presentations, project teams, or working groups to support the IRCC program, the mission, or partners.
  • Contributes to the onboarding or on-the-job training of colleagues. May assist more senior colleagues gain familiarity with local office processes, documents, and culture.
  • Contributes to the establishment, implementation, and evaluation of standard operating procedures for program support functions.
  • At all times, maintains security of information and assets according to applicable laws, policies, and standards.
  • Performs other duties as required.

Cost Recovery Clerk

EMBASSY OF CANADA
05.2013 - Current
  • All applications, resubmissions and passport transmissions received from the Visa Application Center (VAC) are scanned in/out and reconciled against relevant report daily
  • In-scanning of VAC intake is always completed before 9:00 am and supervisor is apprised without delay of any issue that may prevent the completion of in-scanning
  • Fee report is checked for correctness after intake of VAC applications is finalized
  • Total number of files scanned in the system always matches with the number of files received
  • Support is provided to the receptionist as needed and in a timely manner to ensure final decisions and requests are ready for pick-up by the VAC as per set service standards
  • Finalized applications are thinned, organized and put away as per standing instructions and methods
  • Put away bins and shelf are emptied regularly and as needed to avoid overflow and pile up of retired applications
  • Applications received from the VAC are checked daily for accuracy as per instructions provided by supervisor and errors are reported without delay to the person responsible to compile errors
  • Recording of payments and issuance of receipts for VAC and other fee payments are completed on the day the payment is received
  • Reconciliation of the deposit in the NBAD account against the VAC Fee Report is done daily by 2:30 pm and any discrepancy is reported immediately to the CRO
  • Refunds are completed in Integrated Payment and Revenue Management System (IPRMS) and updated in Global Case Management system (GCMS)
  • Reconciliation of fees paid in IPRMS is done with the CRO and daily, weekly and monthly reports are generated as per standing IPRMS procedures
  • IPRMS daily reconciliation reports are updated on SAP in a timely manner
  • Auditing IPRMS receipts when partially incomplete or show insufficient funds on a particular IPRMS receipt

Emergency Employee

EMBASSY OF CANADA
05.2012 - 07.2012
  • Responsible for handling quality control of scanned documents, meeting productivity targets
  • Coordinates, manages, documents and organizes all applications as per priority
  • Maintain the general filing system and filing all correspondences
  • Retrieve documents from filing system
  • Make copies of correspondence and other printed material
  • Participates in a system of rotation to perform other duties as required

Intern Engineer

PARSONS INTERNATIONAL
07.2010 - 12.2010
  • Reporting to Lead Engineer (Civil Design) – the project was assessment of buildings in Abu Dhabi
  • Assist in conducting surveys to gather field data
  • Carry out the condition assessment of buildings before taking up repair and upgrading work
  • Assist in preparing reports, and making comparisons with similar proven designs
  • Monitoring/update of project planning/ progress measurement, preparation of regular reports for internal purposes and for clients
  • Coordinate with project manager/ lead engineer and site manager to ensure timely completion of projects
  • Maintain standards of safety and comply with company’s health, safety & environment management system requirements
  • Follow and maintain company standards of quality in accordance with company quality system requirements

On Job Training Mentor

3 GLOBAL SERVICES PVT. LTD
09.2004 - 04.2007
  • Assist to manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets
  • To develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between front liners and Management

Education

Bachelor’s Degree - Mechanical Engineering

Government Engineering College

Skills

    Attention to Detail

    Confident Communication

    Persuasiveness

    Responsiveness

    Administrative Support

    Interpersonal Skills

    Event Coordination

    Calendar Management

    Budget monitoring

    Teamwork and Collaboration

    Multitasking and Organization

    Creative Problem-Solving

    Program Administration

    Travel Coordination

    Operations Support

Personal Information

  • Date of Birth: 06/28/81
  • Marital Status: Married
  • Visa Status: Employment Visa (Embassy of Canada)

Languages

English
Full Professional
Hindi
Full Professional
Malayalam
Professional Working
Gujarati
Limited Working
Urdu
Limited Working

Uaedrivinglicense

Yes

Timeline

Migration Program Assistant

EMBASSY OF CANADA
09.2018 - Current

Cost Recovery Clerk

EMBASSY OF CANADA
05.2013 - Current

Emergency Employee

EMBASSY OF CANADA
05.2012 - 07.2012

Intern Engineer

PARSONS INTERNATIONAL
07.2010 - 12.2010

On Job Training Mentor

3 GLOBAL SERVICES PVT. LTD
09.2004 - 04.2007

Bachelor’s Degree - Mechanical Engineering

Government Engineering College

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Sunitha Santhosh