Sunitha Kaka
HR/Recruitment/Customer Representative
Surrey,BC
Summary
Over four years of experience as an HR Manager, People Support Specialist, and Talent Acquisition Lead, overseeing operations from startups to Fortune 500 companies. Dedicated and adaptable professional known for proactive problem-solving and rapid learning. Possesses a strong work ethic and effective communication skills, eager to contribute to a dynamic team and drive organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HR People Representative
JV ventures Pvt LTD
Hyderabad, Telangana
08.2023 - Current
- Respond to customer inquiries via phone, email,and chat
- Resolve customer and employee complaints and issues in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer and employee satisfaction
- Identify and escalate complex issues to senior management
- Provide product and service information to new clients
- Monitor customer feedback and suggest improvements to products and services
- Train new employees about the products and services
- Participate in team meetings and contribute to process improvement initiatives
- Set objectives for the HR team and track progress
- Design and implement company policies
- Act as a consultant to managers and staff regarding policies and procedures Create detailed reports on HR costs
- Recommend new software to address personnel needs, like performance review tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
People Operations
Dunzo Private Limited
Hyderabad, Telangana
05.2022 - 07.2023
- Best In conflict Resolution and ability to bring out best in others,creating healthy environment and enhancing operational efficiency
- Managing both blue collar and white collars employees,1000+ and 500+ respectively
- Managing almost 80+ grievances each day to resolve the Employee issues
- Managing all the south city operations and coordination with city leads for the metrics
- Training and Development for the new employees
- Handling Employees Issues and Client Satisfactory
- Employee Engagement , Employee Grievance for south regions HYD and CHN
- One-One connects,Skip Connects,Attrition Tracking , Exit Interviews etc
- Good At passive candidate sourcing. Linked in,Market research and Networking,Google search using boolean Logic,Pipileing strategies and Job boards
- Lead hiring for all Business Functions (Sales), Corporate Functions, Customer Experience & Operations (all non-technical hiring)
HR Manager & TA Lead
Shigoto Consultancy Services
Hyderabad, Telangana
01.2020 - 02.2022
- Client Primary contact for all the company clients and employees
- Develop a sustainable talent acquisition and hiring plans and strategies
- Design, plan and execute employer branding activities
- Encourage employees to be brand ambassadors Plan employee referral programs use HRIS, Recruitment Marketing tools
- Perform analysis of hiring needs and provide employee hiring forecast
- Design, plan and execute selection processes (conduct interviews and screening calls, tests etc.)
- Reviews employment applications and background check reports
- Find bottlenecks in the recruiting process
- Plan procedures for improving the candidate experience
- Use sourcing methods for hard-to-fill roles
- Attend career and college fairs, and similar events
- Determine HR and recruiting KPIs and Create and present KPI reports
- Extensive experience in HR Planning-change management, engagement,talent development, recruitment and performance evaluation
Education
Masters - CS
TEXAS A&M University
01.2016
Skills
- Conflicts Resolution
- Appraisal Management, HR Policies Design and Implementation
- Ability to bring out the best in others
- Creating a healthy and friendly work environment and enhancing operational efficiency
- Employee Engagement activities
- Performance Management
- Employee Grievance
- Employee Training & Development
- Team Leadership and Management
- Documentation,Attendance tracking,Performance Tracking
- POSH Training
- Recruitment Team Management
- End- End Recruitment
- Payroll
- Client Management
Languages
English
Full Professional
Accomplishments
Best Achiever and Performance awards in the Q3 and Q4 in 2021
Best Team player Award In Dunzo for 1st Quarter 2023
Played a significant role in the HR corporate audit and successfully obtained ISO Certification.
Best rewards & recommendations on Linked In
Certification
- Multiple Certifications on LinkedIn and Udemy related to Talent Management , Talent Sourcing and HR Management
Timeline
HR People Representative
JV ventures Pvt LTD
08.2023 - Current
People Operations
Dunzo Private Limited
05.2022 - 07.2023
HR Manager & TA Lead
Shigoto Consultancy Services
01.2020 - 02.2022
Masters - CS
TEXAS A&M University
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