Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Sunita Sharma Timilsina

Lloydminster,AB

Summary

Personable and dedicated Customer Service Representative with extensive experience in Customer care and financial industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Sewa Suvida Multipurpose Cooperative Ltd.
Kathmandu, Nepal
11.2022 - 04.2024
  • Developed and managed financial plans for a variety of investments.
  • Daily Cash deposit and withdrawal planogram and execution
  • Eligibility check and approval processing for individual loans
  • Loans recovery and legal actions
  • International money transfer and recipient activities
  • Cooperation and coordinations with multiple financial institutions regarding cash deposit, withdrawal, investment, interest etc
  • Develop guest relation, identify problems and creating solutions
  • Ensured compliance with relevant laws and regulations.
  • Negotiated terms of transactions with legal counsels.
  • Performed risk analysis on potential deals before recommending them for approval.

Front Desk Supervisor

Chiya Ghar
Kathmandu, Nepal
03.2018 - 10.2022
  • Greeted and welcomed guests in a friendly, professional manner.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Provided support to guests with check-in and check-out procedures.
  • Assisted guests with inquiries and requests.
  • Resolved customer complaints promptly and efficiently.
  • Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Tracked inventory of supplies needed for the front desk area.
  • Conducted regular performance evaluations of front desk staff members.
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Prepared hot and cold coffee drinks according to customer specifications.
  • Maintained cleanliness of work area, including counters and equipment.
  • Checked temperatures of coffee brewing equipment regularly.
  • Operated cash register to process payments from customers.
  • Completed opening and closing duties such as cleaning the store before leaving each day.
  • Followed all safety regulations when handling hot beverages or machinery.

Education

Bachelor in Management

Shaid Smarak College
Kirtipur, Nepal
01-2016

High School Diploma -

Shree Prithivi Higher Secondary School
Amalachour, Baglung Nepal
01-2011

Skills

  • Customer relation development and problem solver
  • Dedicated on given work responsibility and execution
  • Hard working
  • Cost control
  • Self motivated
  • Prepare roster and evaluation

Languages

English
Professional
Nepali
Native/ Bilingual
Hindi
Professional

References

References available upon request.

Timeline

Assistant Manager

Sewa Suvida Multipurpose Cooperative Ltd.
11.2022 - 04.2024

Front Desk Supervisor

Chiya Ghar
03.2018 - 10.2022

Bachelor in Management

Shaid Smarak College

High School Diploma -

Shree Prithivi Higher Secondary School

Similar Profiles

CREATE PROFILE
Sunita Sharma Timilsina