SUNITA PATEL
Toronto,Canada
Summary
Collaborative and detail-focused professional with strong organizational and communication skills. Expertise in project coordination and data management, ensuring accurate and efficient resource allocation. Committed to driving operational excellence and contributing to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Human Resource Associate/Duty Operator
Commissionaires Great Lakes
05.2024 - Current
- Efficiently compiled, updated, and managed over 500 employee records in digital and physical filing systems, ensuring accuracy and compliance with organizational policies and legal requirements
- Supported the smooth daily operations of the HR department by providing comprehensive general and administrative assistance, contributing to the overall efficiency and effectiveness of HR processes
- Provided essential clerical and administrative support to managers and executives, including handling correspondence, organizing schedules, and managing confidential information, enabling them to focus on strategic initiatives
- Provided ongoing support to team members by addressing concerns and resolving issues promptly, fostering a positive work environment.
- Coordinated comprehensive new-hire orientation sessions, including the onboarding process and training new hires on company policies, facility procedures, and organizational culture for over 100 employees to ensure seamless integration into the workforce
- Contributed to HR process improvements, implementing best practices that increased employee engagement, resulting in 50 additional employees participating in company programs
- Collaborated with HR leadership to support and promote equity, diversity, and inclusion initiatives within the organizations, ensuring that HR practices reflected the company's commitment to these values
Customer Service Representative
Walmart
02.2023 - 05.2024
- Provided prompt and courteous assistance to customers by addressing their inquiries, offering detailed product information, and guiding them in making informed purchasing decisions, enhancing their overall shopping experience
- Diligently maintained store inventories by regularly checking stock levels, restocking shelves, and organizing products in their designated areas, ensuring the customers could easily find what they needed
- Assisted customers with the checkout process, handling over 150 daily transactions, including scanning products and processing payments by cash or card, ensuring a seamless and efficient transaction experience
- Actively resolved customer complaints and issues, using effective communication and problem-solving skills to turn potentially negative experiences into positive outcomes
- Collaborated with other store departments to ensure a cohesive customer service experience, including coordinating with sales, inventory, and management teams to address customer needs and maintain store efficiency
- Leveraged product knowledge to make personalized recommendations and upsell products, thereby driving additional sales and enhancing customer satisfaction with tailored solutions
- Adapted to changing customer needs and store policies, continuously improving service delivery through ongoing learning and development, staying updated on product knowledge and customer service best practices
Administrative Assistant
Unique Sun Power Ltd
08.2019 - 07.2022
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
Post-Graduate Certificate - Human Resources & Business Management
Algoma University
Brampton, ON04-2024
Bachelor of Commerce - Accounting And Finance
Veer Narmad South Gujarat University
Gujarat06-2018
Skills
- Cross-functional coordination
- Willingness to learn
- Teamwork and collaboration
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Training and mentoring
- Microsoft office
- Human resources support
- Human resources management systems
- In-person and telephone interviewing
- Candidate sourcing
Certification
- CPR/AED Certification
- First Aid Certification
- Certification Prep: SHRM-CP
- HRIS
Timeline
Human Resource Associate/Duty Operator
Commissionaires Great Lakes
05.2024 - Current
Customer Service Representative
Walmart
02.2023 - 05.2024
Administrative Assistant
Unique Sun Power Ltd
08.2019 - 07.2022
Post-Graduate Certificate - Human Resources & Business Management
Algoma University
Bachelor of Commerce - Accounting And Finance
Veer Narmad South Gujarat University
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