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Sr. Product Manager, Vendor Experience, Amazon Canada, Amazon Canada Consumables

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Associate Principal Engineer

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Dynamic and adaptable professional with a strong work ethic, honed at Boost Mobile. Proven ability to excel in fast-paced environments while delivering exceptional customer service. Skilled in problem-solving and teamwork, consistently fostering positive relationships and achieving project goals efficiently. Committed to continual improvement and learning new technologies swiftly.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I also happen to be a detail-oriented team player with strong organizational skills, and an ability to handle multiple projects simultaneously with a high degree of accuracy.


  Disciplined results-driven systematic problem-solver with 20 plus years of experience in customer service and the technical support industry
  Ability to learn quickly, adapt to multitasks and work in a team environment providing leadership and support to all team members and stakeholders.
  Excellent communication, documentation and training skills.
  Well-versed in supporting/managing high performing teams in IT support. Responsible with notifying upper level management of major incidents/escalations beyond its limits.
  Provide assistance to service engineers and team managers by prioritizing and reassigning critical case-loads. Initiate hierarchical process to ensure the client is informed about the escalation process. Review the root cause analysis on incident reports to improve procedures. Maintaining compliance with the corporate and regional escalation policies.
  Worked in various projects with the development team, configuring and implementing various apps.


 Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. 

Sunita Nair

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