Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sunita Chatha

Kitchener,ON

Summary

  • Extensive Customer service associate experience at Dollarama, Wal-Mart, Nygard, Canadian Tire.
  • 5 years experience in Tata Motors Ltd as Customer relation Manager
  • Trainings on Auto Parts and accessory development, Customer relation development, sales generation, leadership, etc.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

15
15
years of professional experience

Work History

Assistant Team Manager

Dollarama
09.2020 - Current
  • Setting up merchandise filling floor with stock, helping customer with best customer service, running cash till, setting up cash office
  • Cash tills.
  • Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
  • Streamlined checkout process for faster transactions, resulting in reduced waiting times for customers.
  • Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
  • Maintained a clean and organized store environment, enhancing customer shopping experience.
  • Participated in seasonal inventory audits to ensure accurate records of all merchandise within the store.
  • Implemented visual merchandising strategies to improve product visibility and boost sales potential.
  • Conducted regular price checks, ensuring accurate pricing on products and displays throughout the store.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Customer Service Associate

Canadian Tire
10.2017 - 01.2019
  • Attending customers for returns and giving best customer services following company policies, Inventory count and control, scheduling cashiers.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Solved problems with products and services by providing customers with technical support.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with fellow associates to improve overall store operations and customer experiences.
  • Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.

Customer Service associate

Nygard
07.2017 - 02.2018
  • Greeting and attending customers, Billing and setting up the store, Inventory count and control, organize and arrange the products to make look store attractive, help and suggest customer to select products to meet their needs and taste.
  • Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
  • Assisted customers in finding suitable products, leading to increased sales and repeat business.
  • Participated in ongoing professional development opportunities aimed at boosting service desk operations knowledge and skills.
  • Handled complex customer issues with diplomacy, working towards mutually beneficial resolutions while upholding company standards.0

Customer Service representative

Eagle Truck Sales Brampton
03.2016 - 03.2017
  • Greeting and attending customers, document and inventory maintenance
  • Billing and maintain records of payments, Coordinate with vendors through e-mail, phone or in-person, Submit orders to vendors, bringing in new customers and opening accounts for them, Manage incoming and outgoing mails and calls, Providing customer service, understanding and resolving complaints with best solution, Handle accounts receivable & accounts payable
  • Utilized effective time management techniques to prioritize tasks effectively and meet strict deadlines.
  • Provided ongoing support to teammates, fostering a collaborative environment that improved overall team performance.
  • Conducted thorough research on customer inquiries, ensuring accurate information was provided during interactions.
  • Participated in regular team meetings to share ideas on improving processes or addressing common challenges faced within the role.
  • Delivered exceptional customer service through proactive problem-solving and efficient resolution of issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Cashier

Wal-Mart
06.2015 - 01.2016
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Optimized inventory levels at cash wrap stations by regularly restocking supplies and communicating needs to management.
  • Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
  • Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Processed both cash and card purchases and returns.
  • Educated employees on register use, merchandising, and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.

Customer relation Manager

Cargo Motors Limited
07.2009 - 05.2015
  • Collaborated with cross-functional teams to address systemic issues impacting customer experiences.
  • Analyzed customer feedback data to identify trends and areas requiring improvement initiatives.
  • Optimized CRM software usage for better tracking of interactions between customers and company representatives.
  • Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
  • Organized regular meetings with stakeholders across departments, ensuring alignment on goals related to improving the overall client experience journey.
  • Created and delivered customized training programs for staff, enhancing their skills in customer service and problemsolving.
  • Established metrics-driven performance evaluation systems for staff members focused on delivering exceptional service consistently.
  • Implemented effective communication strategies for better understanding of customer needs and expectations.

Office Manager

M/s RAJIV K. AGGARWAL CONSTURCTOR & BUILDER'S CO
09.2008 - 06.2009
  • Stock and account maintenance, office operations, processing tenders.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
  • Ensured compliance with company policies and industry regulations through regular audits and process updates.
  • Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
  • Maximized resource allocation by analyzing department budgets, reallocating funds as necessary to support strategic objectives.
  • Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
  • Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
  • Reduced operating expenses through diligent contract negotiations with suppliers, securing favorable terms without sacrificing quality or service standards.

Education

Diploma in Computer & Finance -

01.2009

Bachelors of Commerce -

01.2007

Skills

  • MS-Office (Word, Excel, PowerPoint, Access, Visio) and Microsoft Map Point, Certificate programs in C,C,Hands-on experience in accounting, tally, payroll and sap
  • Customer Support, Employee Management, Problem Resolution
  • Complaint Handling, Product Knowledge, CRM Software
  • Customer Relationship Management (CRM), Refunds and exchanges
  • Customer Service, Inventory Control, POS System Operation
  • Quality Control ,Order Processing, Problem-Solving
  • MS Office
  • Order Fulfillment , Multitasking, Calm and Professional Under Pressure
  • Shipping procedures understanding, Time management abilities

Accomplishments

  • Strong positive feedback from clients.
  • In house recognitions from the Director
  • Multilingual, Can Read, speak and write languages as English, Hindi and Punjabi.

Languages

English
Professional Working
Punjabi
Full Professional
Hindi
Full Professional

Timeline

Assistant Team Manager

Dollarama
09.2020 - Current

Customer Service Associate

Canadian Tire
10.2017 - 01.2019

Customer Service associate

Nygard
07.2017 - 02.2018

Customer Service representative

Eagle Truck Sales Brampton
03.2016 - 03.2017

Cashier

Wal-Mart
06.2015 - 01.2016

Customer relation Manager

Cargo Motors Limited
07.2009 - 05.2015

Office Manager

M/s RAJIV K. AGGARWAL CONSTURCTOR & BUILDER'S CO
09.2008 - 06.2009

Diploma in Computer & Finance -

Bachelors of Commerce -

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Sunita Chatha