Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sunishtha Sachdeva Kawatra

London,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills with over 3 years of experience. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Immigration Specialist

Vialto Partners
03.2023 - Current
  • Manage client documents and follow up while preparing applications
  • Assist Operations team with generating reports
  • Manage high-volume caseloads while maintaining attention to detail and adherence to strict deadlines
  • Track and report on client information using online tools and manage lists of clients requiring services
  • Prepare and draft supporting documents for application packages (letters, application forms, etc) with outmost precision
  • Ensure all client correspondence, documents and relevant data fields are recorded in Vialto's internal databases
  • Initiate and create client records in database or online tools
  • Prepare file for billing once the immigration process is complete
  • Electronic filing of documents and applications with government agencies such as (USCIS, IRCC, DOL etc)

Baker and Supervisor

Tim Hortons
01.2023 - 10.2023
  • Follows all Food Safety and Operations standards and guidelines for preparation of products and operation of equipment, according to training and operational materials provided
  • Fully prepares and stocks the soup and sandwich unit and responsible for production of all prepared goods during the shift
  • Records prepared items and waste on the production sheet along with temperatures of the required products, fridges and freezers and records information
    Assign tasks and responsibilities to team members, monitor employee performance and provide feedback for improvement
  • Handle customer inquiries, complaints, and issues in a professional
    manner
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workplace.

Credit Card Specialist

TD Bank
09.2022 - 10.2022
  • Matching products, services, and solutions to each customers' unique needs
  • Solving problems at first contact, quickly and efficiently; delivering legendary experiences and trusted advice
  • Maintained product details and protocols to comply with contracts and disclosures.
  • Protecting the bank from risks and fraud by complying and following proper authentication, verification, and specified procedures.
  • Contributing to the bank's business by meeting sales targets and building strong relationships with customers.
  • Maintaining a positive and cordial work environment and following all protocols.

Restaurant Manager

Subway
03.2021 - 10.2022
  • Efficiently exhibits great time management skills while achieving all tasks.
  • Provides exemplary customer service and public relations.
  • Responsibly handles finances and stocking during shifts.
  • Performs and directs overall restaurant management.
  • Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained.
  • Recruits staff and diligently trains new hires.
  • Responsible for inventory and money control systems.
  • Responsible for local marketing initiatives
  • Maintains business records.
  • Completes and posts the staff work schedules.

Executive – Human Resources

Aayush Management Solutions Private Limited
04.2019 - 08.2020
  • Screened resumes every day, effectively selected suitable candidates, and corresponded with them
  • Interviewed shortlisted candidates efficiently and tactfully addressed all queries
  • Communicated and mediated employer information and successfully scheduled interview appointments between the selected candidates and our client's HR managers
  • Successful recruitment for clients increased profits for our company
  • Followed up on the interview process status diligently
  • Established cordial relationships with both candidates and clients to ensure and ensured a hassle- free recruitment experience
  • Recorded all data methodically on a day to day basis, in respective MS Excel sheets.

Education

Post Graduate Diploma - Sustainable Business Management

Seneca College
Toronto, ON
04.2022

Post Graduate Diploma - Human Resource Management

Georgian College of Applied Arts And Technology
Barrie, ON
08.2021

Bachelor of Arts - Political science honors

Maitreyi College - University of Delhi
New Delhi
06.2018

Skills

Customer Relationship
Management
Customer Needs Assessments
Communications Strategies
Labor and Food Cost Control
Hiring and Training
Food Preparation and Safety
Critical Thinking
Conflict Resolution Strategies
Data Collection
Multitasking and Time
Management
MS Office

  • Compliance

Certification

- Food Handler

- Rewarding Employee Performance certificate (LinkedIn)

- Developing your Emotional Intelligence certificate
(LinkedIn)

Timeline

Immigration Specialist

Vialto Partners
03.2023 - Current

Baker and Supervisor

Tim Hortons
01.2023 - 10.2023

Credit Card Specialist

TD Bank
09.2022 - 10.2022

Restaurant Manager

Subway
03.2021 - 10.2022

Executive – Human Resources

Aayush Management Solutions Private Limited
04.2019 - 08.2020

Post Graduate Diploma - Sustainable Business Management

Seneca College

Post Graduate Diploma - Human Resource Management

Georgian College of Applied Arts And Technology

Bachelor of Arts - Political science honors

Maitreyi College - University of Delhi

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Sunishtha Sachdeva Kawatra