Sunil Varghese
Mississauga,ON
Summary
Smart financial professional applies strong problem-solving and decision-making skills in job tasks. Self-motivated with good understanding of evaluating credit history, financial stability and risks. Diligent individual with strong work ethic.
Overview
12
12
years of professional experience
Work History
Customer Service & Collections Specialist (Hybrid)
Bill Gosling Outsourcing
10.2022 - Current
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed payments and contracts on accounts.
- Reconciled customer accounts .
Branch Manager
South Indian Bank
10.2018 - 09.2022
- Reconciliation and investigation of accounts
- Preparing EFT payments for trade settlement
- Operating within the prescribed budget by streamlining processes
- Prepare and Issue checks for invoice processing
- Applying performance management system during mid-year and year-end reviews, identifying competencies that require improvement, and developing training programs to close gaps.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Complied with established internal controls and policies.
- Generated financial and operational reports to assist management with business strategy.
Asst Manager
South Indian Bank
07.2011 - 09.2018
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Educated customers on online banking and mobile banking applications.
- Identifying issues attributing to delinquent accounts
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Organized and finalized loan applications for underwriter review.
- Educated customers about available services, products and bank resources.
- Complied with internal controls and government regulations.
Education
Post Graduate Diploma in Management - Retail Marketing and Merchandising Management
04.2011
Canadian Equivalency - Post Graduate Diploma (one year)
Bachelor of Arts - Economics
09.2008
Canadian Equivalency - Bachelor's Degree (Four Years)
Skills
- Daily Reconciliation of Accounts
- Preparing Wire/EFT payments for invoice processing
- Delivering daily settlement reports to clients
- Issuing cheques for invoice processing
- Perform and understand various searches and reports
- Keeping management updated about the status of accounts
- Process and Track payments
- Attention to detail
- Working under pressure and deadlines
- Negotiation
- Strong verbal and written communication skills
- Microsoft Excel
- Team Player
- Fast learner
- Financial Service Experience
Timeline
Customer Service & Collections Specialist (Hybrid) - Bill Gosling Outsourcing
10.2022 - Current
Branch Manager - South Indian Bank
10.2018 - 09.2022
Asst Manager - South Indian Bank
07.2011 - 09.2018
School of Communication And Management Studies - Post Graduate Diploma in Management , Retail Marketing and Merchandising Management
Sacred Heart College - Bachelor of Arts, Economics
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