Summary
Overview
Work History
Education
Skills
Additional Information
Hobbies and Interests
Disclaimer
Personal Information
Language Ability
References
Timeline
Generic
Sunil Patel

Sunil Patel

Marathon,Canada

Summary

Dynamic operational leader with extensive experience at Travelodge By Wyndham, excelling in facility management and quality improvement. Proven ability to enhance customer satisfaction through effective problem-solving and staff supervision. Skilled in budget monitoring and vendor management, fostering a collaborative environment that drives business performance and operational excellence.

Overview

19
19
years of professional experience

Work History

Operational Unit Head Facility

Travelodge By Wyndham
Marathon, Canada
04.2024 - Current
  • General Administration & Facility Management: Oversee day-to-day administration, maintenance, budgeting, and facility-related issues, including vendor empanelment, and performance evaluation.
  • Supervise and coordinate the activities of the unit staff, support personnel.
  • Provide leadership and direction to staff, fostering a collaborative and supportive work environment.
  • Conduct performance evaluations, and provide feedback and training to staff.
  • Assist with basic financial tasks, such as invoicing, expense tracking, and budget monitoring.
  • Prepare financial reports, and assist with financial audits.
  • Support payroll processing and timesheet management.
  • Develop and implement quality improvement programs and initiatives.
  • Lead quality improvement projects, and facilitate process improvement activities.
  • Collaborate with clinical and administrative staff to identify areas for improvement, and develop action plans.
  • Provide excellent customer service, and address client inquiries or issues.
  • Serve as a point of contact for customers and stakeholders.
  • Manage and resolve customer complaints in a timely manner.
  • Perform general office duties, including answering phones, managing correspondence, and maintaining records.
  • Schedule and coordinate meetings, appointments, and travel arrangements.
  • Prepare and distribute reports, presentations, and documentation.
  • Support day-to-day operations to ensure efficiency and effectiveness.
  • Assist with inventory management, procurement, and vendor relations.
  • Help coordinate and manage office resources, equipment, and supplies.
  • Participate in special projects and initiatives, as assigned.
  • Assist in the planning, execution, and monitoring of project activities.
  • Coordinate with various departments to ensure project milestones are met.
  • Travel, Accommodation, and Transportation Management: Ensuring seamless travel experiences through comprehensive management of travel, accommodation, and transportation facilities across multiple locations.
  • Employee Engagement: Leading employment engagement activities to foster a positive work environment and enhance employee satisfaction.

Housekeeping/ F&B/Security/Transport/Garden Mgt./Pest Control/Program Coordinator/ Eng. and Maintenance

GCS Medical College, Hospital & Research Centre
Ahmedabad, India
04.2015 - 03.2024
  • Handled 500 up staff in Hospital premises as well as College premises.
  • Implementation 5S of premises.
  • Check all bill invoices of outsource agency and update on regular basis.
  • Prepare job assignments/KRA of departmental Executive/Supervisor/Attendants/Security job assignments.
  • Maintain and Manage document of department as well.
  • Maintained Lost & Found programmed and key Control Programmed.
  • Inspect areas cleaned using a checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported.
  • Check Material on regular basis and maintained proper storage.
  • Orientation for new joiner employee.
  • To ensure check maintenance complain online (ECW) and resolve inspection for the same.
  • Supervise cleaning of guest rooms, corridors and stairwells.
  • Maintain handover system in department.
  • Attend daily meetings and receive special instructions.
  • Provide Hostel facility.
  • Food and Beverage Department- Staff manage/Menu Planner and Display/Training.
  • Travel desk and Transport management.
  • Diet meal check, Menu planner and bills verify.
  • Program Coordinator.
  • MIS report.
  • Verify Pf/ESIC of staff.
  • Asset code verification.
  • Verification bills of all over outsource agency.
  • Physical verification of staffs and checking working schedule.
  • Provide a training to outsource staff from basic level by a presentation.
  • Overall Management Co-Ordination.

Narayana Multispecialty Hospitals
Ahmedabad, India
02.2012 - 03.2015
  • Taken over all control & responsibility in the absence of the Support service manager.
  • Maintain and upkeep of all over area and Public Area as per Aloft Standards.
  • Handled 70 up staff in hospital premises.
  • Through knowledge of methods of cleaning all over the area.
  • Ensure all the staff is complying with the company standards regarding dress and appearance.
  • Involvement in the linen & supplies control and Inventories.
  • Great knowledge of the proper use and storage of cleaning chemicals.
  • Co-ordination with Engineering for rectification of faults in Rooms and Public Area.
  • Planning all training related activities. Like exposure training, cross training etc.
  • Induction schedule for new Joining staff.

Comfort Inn Sunset Hotel
Ahmedabad, India
02.2011 - 02.2012
  • Prepare Housekeeping Attendants job assignments.
  • Issue keys and supplies to Housekeeping Attendants.
  • Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action.
  • Attend daily meetings and receive special instructions.
  • Maintained Lost & Found programmed and key Control Programmed.
  • Receive check-outs before reporting them as vacant.
  • Receive special requests from guests and carry them out.
  • Solved Guest problems to exceed customer expectations, and effectively managed guest and team member’s issues and incidents.
  • Inspect areas cleaned using a checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported.
  • Fill out a report and hand over found articles to the lost and found department.
  • Supervise cleaning of guest rooms, corridors and stairwells.
  • Communicated effectively with Maintenance staff to ensure timely repair and maintenance throughout the entire hotel.

Wyndham Vacation Resorts
Shawnee on Delaware, USA
01.2010 - 01.2011
  • Responsible clean & maintain rooms with kitchen as well as bedrooms.

Industrial Training

The Grand Bhagwati Hotel
Ahmedabad, India
04.2008 - 07.2008
  • Prepare Housekeeping Attendants job assignments.
  • Issue keys and supplies to Housekeeping Attendants.
  • Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action.
  • Attend daily meetings and receive special instructions.
  • Receive check-outs before reporting them as vacant.
  • Receive special requests from guests and carry them out.
  • Attend to guest complaints.
  • Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported.
  • Fill out report and hand over found articles to the lost and found department.

Industrial Training

The Royal Highness Hotel
Ahmedabad, India
10.2007 - 01.2008
  • Directly reports to the captain and take assignment, which is already registered in the logbook.
  • I finish my job i.e. sets the restaurant before opening the restaurant.
  • I groom myself perfectly as described in the SOP (hair style, shoe polishing, washing face etc.) and with all the service gadgets (lighter, bottle opener, handkerchief, comb, waiter’s cloth etc.), proceeds for briefing 5 minutes before the briefing starts.
  • I listen and take further instruction to be performed on the floor during the operation time.

Industrial Training

Fortune Landmark Hotel
Ahmedabad, India
04.2006 - 07.2006
  • Worked As a trainee in all the four major department front office, housekeeping, kitchen and food and beverage service.

Education

PGDHM -

AMA
07-2023

SCOPE Exam -

University of Cambridge ESOL Examination
06-2009

Bachelor’s degree - Hotel & Tourism Management

Vivekanand Institute of Hotel & Tourism Management
Rajkot
03-2009

Certificate in Computer Concept (CCC-BAOU) -

BAOU
Gujarat India
08-2006

12th Standard -

Gujarat Board
Gujarat India
03-2005

10th Standard -

Gujarat Board
Gujarat India
03-2003

Skills

  • Motivational skills
  • Influential people's skills
  • Communication skills
  • Customer service skills
  • Attention to detail
  • Brand standards
  • People management
  • Business performance
  • Housekeeping knowledge
  • Food and beverage knowledge
  • Patient care service knowledge
  • Problem solving
  • Facility management
  • Budget monitoring
  • Quality improvement
  • Staff supervision
  • Inventory management
  • Customer relationship management
  • Vendor management

Additional Information

Certificate of ACLS, BCLS AND COLS.

Certificate of AHPI.

Certificate NABH Internal Auditor Workshop held on 06/01/19.

Certificate of Appreciation of NABH Exhibition Quality for mass held on 04/12/18.

Certificate of IELTS with overall 6 score.

Hobbies and Interests

  • Volleyball
  • Love to see WWE Live Show
  • Watching movies

Disclaimer

I hereby declare that all the above furnished information is true to the best of my knowledge.

Personal Information

Date of Birth: 05/03/88

Language Ability

Fluent, Excellent, Basic hospitality related, Regional language

References

References available upon request.

Timeline

Operational Unit Head Facility

Travelodge By Wyndham
04.2024 - Current

Housekeeping/ F&B/Security/Transport/Garden Mgt./Pest Control/Program Coordinator/ Eng. and Maintenance

GCS Medical College, Hospital & Research Centre
04.2015 - 03.2024

Narayana Multispecialty Hospitals
02.2012 - 03.2015

Comfort Inn Sunset Hotel
02.2011 - 02.2012

Wyndham Vacation Resorts
01.2010 - 01.2011

Industrial Training

The Grand Bhagwati Hotel
04.2008 - 07.2008

Industrial Training

The Royal Highness Hotel
10.2007 - 01.2008

Industrial Training

Fortune Landmark Hotel
04.2006 - 07.2006

PGDHM -

AMA

SCOPE Exam -

University of Cambridge ESOL Examination

Bachelor’s degree - Hotel & Tourism Management

Vivekanand Institute of Hotel & Tourism Management

Certificate in Computer Concept (CCC-BAOU) -

BAOU

12th Standard -

Gujarat Board

10th Standard -

Gujarat Board

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Sunil Patel