Sunil Patel

• Leadership and Management: Supervise and coordinate the activities of the unit staff, Support personnel. Provide leadership and direction to staff, fostering a collaborative and supportive work environment. Conduct performance evaluations and provide feedback and training to staff.
• Financial Support: Assist with basic financial tasks, such as invoicing, expense tracking, and budget monitoring. Prepare financial reports and assist with financial audits. Support payroll processing and timesheet management.
• Quality Improvement Initiatives: Develop and implement quality improvement programs and initiatives. Lead quality improvement projects and facilitate process improvement activities. Collaborate with clinical and administrative staff to identify areas for improvement and develop action plans.
• Customer Service: Provide excellent customer service and address client inquiries or issues. Serve as a point of contact for customers and stakeholders. Manage and resolve customer complaints in a timely manner.
• Administrative Support: Perform general office duties, including answering phones, managing correspondence, and maintaining records. Schedule and coordinate meetings, appointments, and travel arrangements. Prepare and distribute reports, presentations, and documentation.
• Operations: Support day-to-day operations to ensure efficiency and effectiveness. Assist with inventory management, procurement, and vendor relations. Help coordinate and manage office resources, equipment, and supplies.
• Project Management: Participate in special projects and initiatives as assigned. Assist in the planning, execution, and monitoring of project activities. Coordinate with various departments to ensure project milestones are met.
• Resolved problems, improved operations and provided exceptional service.

Housekeeping/ F&B/Security/Transport/Garden Management/Pest Control/Program Coordinator/ Eng. and Maintenance.

• Handled 500 up staff in Hospital premises as well as College premises.
• Implementation 5S of premises.
• Check all bill invoices of outsource agency and update on regular basis.
• Prepare job assignments/KRA of departmental Executive/Supervisor/Attendants/Security job assignments.
• Maintain and Manage document of department as well.
• Maintained Lost &Found programmed and key Control Programmed.
• Inspect areas cleaned using a checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported.
• Check Material on regular basis and maintained proper storage.
• Orientation for new joiner employee.
• To ensure check maintenance complain on line (ECW) and resolve inspection for the same.
• Supervise cleaning of guest rooms, corridors and stairwells.
• Maintain handover system in department.
• Attend daily meetings and receive special instructions.
• Provide Hostel facility.
• Food and Beverage Department- Staff manage/Menu Planner and Display/Training
• Travel desk and Transport management
• Diet meal check, Menu planner and bills verify
• Program Coordinator
• MIS report
• Verify Pf/ESIC of staff
• Asset code verification
• Verification bills of all over outsource agency
• Physical verification of staffs and checking working schedule
• Provide a training to outsource staff from basic level by a presentation.
• Overall Management Co-Ordination.
• Conducted regular reviews of operations and identified areas for improvement.

• Taken over all control & responsibility in the absence of the Support service manager.
• Maintain and upkeep of all over area and Public Area as per Aloft Standards.
• Handled 70 up staff in hospital premises.
• Through knowledge of methods of cleaning all over the area.
• Ensure all the staff is complying with the company standards regarding dress and appearance.
• Involvement in the linen & supplies control and Inventories.
• Great knowledge of the proper use and storage of cleaning chemicals.
• Co-ordination with Engineering for rectification of faults in Rooms and Public Area.
• Planning all training related activities. Like exposure training, cross training etc.
• Induction schedule for new Joining staff.

• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Maintained Lost &Found programmed and key Control Programmed.
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Solved Guest problems to exceed customer expectations, and effectively managed guest and team member's issues and incidents.
• Inspect areas cleaned using a checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported.
• Fill out a report and hand over found articles to the lost and found department.
• Supervise cleaning of guest rooms, corridors and stairwells.
• Communicated effectively with Maintenance staff to ensure timely repair and maintenance throughout the entire hotel.
• Completed schedules, shift reports, and other business documentation.

• Responsible clean & maintain rooms with kitchen as well as bed rooms.
• Changed bed linens and collected soiled linens for cleaning.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Completed special housekeeping actions such as turning mattresses on set schedule.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Attend to guest complaints
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Conducted organization-wide training needs assessment to identify skills, deficiencies or knowledge gaps.
• Marketed available training to employees and provided necessary information about sessions.

• Directly reports to the captain and take assignment, which is already registered in the logbook.
• I finishes my job i.e. sets the restaurant before opening the restaurant.
• I grooms myself perfectly as described in the SOP (hair style, shoe polishing, washing face etc.) and with all the service gadgets (lighter, bottle opener, handkerchief, comb, waiter's cloth etc.), proceeds for briefing 5 minutes before the briefing starts.
• I listen and take further instruction to be performed on the floor during the operation time.

• Worked As a trainee in all the four major department front office , housekeeping, kitchen and food and beverage service.
• Developed monitoring systems to determine employees' level of performance and need for retraining.
• Conducted organization-wide training needs assessment to identify skills, deficiencies or knowledge gaps.