Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

SUNIL MUNUGALA

Otonabee,ON

Summary

Driven Business Owner/Operator at SUBWAY, adept in small business operations and personnel management, significantly improved customer satisfaction through innovative marketing and exceptional service. Expert in financial reporting and team leadership, fostering a culture of productivity and loyalty. Achieved a loyal customer base and enhanced profitability through strategic business management and customer relations. Motivated business professional bringing [24] years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Programmer Analyst

LGS GROUP INC.
01.1998 - 03.2000
  • Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
  • Updated documentation with project deviations to capture changes.
  • Maintained existing software systems by identifying and correcting software defects.
  • Worked on Y2K Projects.

Business Owner/Operator

Fast Food Restaurants (SUBWAY)
01.2000 - Current
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
  • Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Trained and motivated employees to perform daily business functions.
  • Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

Education

Bachelor of Science - COMPUTER SCIENCE

MVJ COLLEGE OF ENGINEERING
BANGLORE,iNDIA
09.1995

Skills

  • Small business operations
  • Sales tactics
  • Personnel Management
  • Financial Reporting
  • Marketing campaign development
  • Customer Relations
  • Business Management
  • Business marketing
  • Customer Service

Languages

English
Full Professional
Telugu
Full Professional
Hindi
Professional Working

Certification

  • Certified FOOD HANDLING CERTIFICATE, ONTARIO HEALTH DEPARTMENT.
  • FAF BOARD MEMBER FOR EASTERN & NORTHERN ONTARIO SUBWAY 2015-2020
  • FAF BOARD CHAIRMAN FOR EASTERN & NORTHERN ONTARIO 2021-2023

Timeline

Business Owner/Operator

Fast Food Restaurants (SUBWAY)
01.2000 - Current

Programmer Analyst

LGS GROUP INC.
01.1998 - 03.2000

Bachelor of Science - COMPUTER SCIENCE

MVJ COLLEGE OF ENGINEERING

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SUNIL MUNUGALA