Neil Massey
Lindsay,ON
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
28
28
years of professional experience
Work History
General Manager
The Queen And Beaver Public House
05.2018 - 08.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Bar Manager
Crust And Crate
05.2017 - 04.2018
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Improved customer service rankings by resolving issues quickly and accurately.
Assistant Manager
Woody's Urban Pub
09.2015 - 03.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Event Manager
The Lookout Bar
01.2005 - 09.2016
- Managed administrative logistics of events planning, event booking and event promotions.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Coordinated logistics to compliment event theme and selected musical or guest speaker entertainment.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
Sales Associate
The Hudson's Bay Company
08.1994 - 01.1999
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Arts - Psychology
Carleton University
Ottawa, ON11.2004
Skills
- Employee Scheduling
- Safety Assurance
- Risk Management
- Client Account Management
- Sales Expertise
- Microsoft Excel
- Microsoft Office
- Inventory Management
- Smart Serve
- SaaS
- Labor Cost Controls
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
General Manager
The Queen And Beaver Public House
05.2018 - 08.2022
Bar Manager
Crust And Crate
05.2017 - 04.2018
Assistant Manager
Woody's Urban Pub
09.2015 - 03.2017
Event Manager
The Lookout Bar
01.2005 - 09.2016
Sales Associate
The Hudson's Bay Company
08.1994 - 01.1999
Bachelor of Arts - Psychology
Carleton University
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