Sunil Kumar
Krupa Residency B Block 5th Floor 503 Near By Ajwa Chowk,Gujrat
Summary
Dynamic Supervisor with a proven track record at Air Force, enhancing team productivity through strategic planning and effective staff management. Skilled in complex problem-solving and training, I fostered a culture of excellence, resulting in improved customer satisfaction and streamlined operations. Committed to driving organizational goals and motivating teams to achieve success.
Overview
5
5
years of professional experience
Work History
Supervisor
Air Force (private)
04.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Customer Service Representative
Tech Mahindra
07.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
10th Grade -
Kendriya Vidhayalya No 3
Air Force Station Bhisiana Bathinda Punjab Bachelor Of Arts - Arts Education
Subharti University
Meerut06.2019
12 Grade - Science Education
Sarsvati Inter College
Meerut2016
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Attention to detail
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff discipline
- Analytical thinking
- Processes and procedures
Languages
English
Limited Working
Timeline
Supervisor
Air Force (private)
04.2022 - Current
Customer Service Representative
Tech Mahindra
07.2020 - 09.2021
10th Grade -
Kendriya Vidhayalya No 3
Bachelor Of Arts - Arts Education
Subharti University
12 Grade - Science Education
Sarsvati Inter College
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