Sunidhi
Hamilton,Canada
Summary
Seeking an engaging position in Software Testing or a related field where I can apply my proven expertise in identifying and rectifying software defects while leveraging my exceptional team management skills honed in the hospitality sector. I am determined to contribute to developing and delivering cutting-edge software solutions, driving excellence and fostering an innovation culture within the organization.
Overview
5
5
years of professional experience
Work History
Manager
Fresh Slice
03.2024 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Shift Manager
Burger King
08.2022 - Current
- Oversee staff, ensure excellent customer service, maintain hygiene standards, handle cash, and manage restaurant operations during designated shifts.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
Quality Ananlyst
Apptunix Pvt. Ltd.
01.2021 - 09.2021
- Test Planning: Developed test plans, test cases, and test scripts based on project requirements and designed specifications to ensure comprehensive test coverage.
- Developed and maintained quality assurance procedure documentation.
- Performance Testing: Conducted performance testing, including load and stress testing, to evaluate the application's performance under different conditions.
- Security Testing: Participated in security testing activities to identify vulnerabilities.
- Participated in release management to ensure that software is released to production with the highest quality possible.
Associate Quality Analyst
Promatics Technology Pvt. ltd.
04.2019 - 01.2021
- Collaborated with cross-functional teams, including developers, business analysts, and project managers, to understand requirements and provide input on testability and quality.
- Maintained detailed records of testing results, facilitating easy access to data for future reference and analysis.
- Examined products for imperfections and defects.
- Sampled products to verify compliance with standards
- Reviewed project documentation and requirements to ensure a clear understanding of the testing scope and objectives.
- Stayed updated with the latest testing methodologies, tools, and technologies, and continuously improved skills and knowledge in software testing.
Education
Post-graduate Certificate in Software Quality Assurance and Test Engineering -
Conestoga College
Kitchener, CANADA03.2022
Master of Computer Application -
Punjab Technical University
Jalandhar, INDIA07.2019
Bachelor of Computer Applications -
Guru Nanak Dev University
Jalandhar, INDIA07.2017
Skills
- Time Management
- Verbal and written communication
- Staff Training and Development
- Product Management
- Customer Service
- Work Planning and Prioritization
- Project Management
- Customer Relationship Management (CRM)
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Manager
Fresh Slice
03.2024 - Current
Shift Manager
Burger King
08.2022 - Current
Quality Ananlyst
Apptunix Pvt. Ltd.
01.2021 - 09.2021
Associate Quality Analyst
Promatics Technology Pvt. ltd.
04.2019 - 01.2021
Post-graduate Certificate in Software Quality Assurance and Test Engineering -
Conestoga College
Master of Computer Application -
Punjab Technical University
Bachelor of Computer Applications -
Guru Nanak Dev University
Similar Profiles
Avrinder KhatraAvrinder Khatra
Franchise Owner at Fresh SliceFranchise Owner at Fresh Slice
Zubin NayyarZubin Nayyar
Store Manager at Fresh SliceStore Manager at Fresh Slice
GURJOT KAURGURJOT KAUR
Pizza Maker at FRESH SLICE PIZZAPizza Maker at FRESH SLICE PIZZA