Sunho Song
2452 Yale St. Vancouver,BC
Summary
Detailed-oriented and highly organized professional with a background in Material Coordinator and a strong understanding of document management. Seeking a challenging positon as a Document Controller to leverage my 4 years of experience in Material Coordinator and apply my skills in ensuring the integrity efficiency, and compliance of document control processes within Transportation Investment Corporation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
TELUS Communications Inc
02.2019 - Current
- Provided exceptional technical support and troubleshooting guidance to customers in a professional and courteous manner
- Maintained accurate records of customer interactions, inquiries, and resolutions in the ticket system
- Demonstrated strong problem-solving abilities to analyze and resolve technical issues promptly, ensuring customer satisfaction
- Collaborated with cross-functional teams to escalate complex technical issues and coordinate effective solutions
- Conducted comprehensive research to stay updated on the latest software updates, troubleshooting techniques, and industry trends
- Provide quality service to customers to build and maintain successful relationships with service providers and consumers.
Material Coordinator
Suncor FortHills Project, SK E&C
02.2015 - 04.2018
- Provided accurate and timely documentation of material releases, arrivals, returns, and damages for all kinds of materials (Civil, Mechanical, Electrical, Instrument, HVAC, FF)
- Oversaw the creation and management of the master files and status for the project
- Managed the material tracking system (Jovix)
- Communicated with HQ office and third party logistics partners regarding on/off site deliveries
- Requested TRI/General inspections to QC/QA and followed up with any discrepancies and damages
- Performed periodic material inspections to verify quantities, conditions, locations, and status of materials as directed by the project office, operation management, and the program of QA systems.
- Worked closely with quality assurance teams to perform audits and inspections, ensuring adherence to turnover procedures and project standards
- Developed and maintained accurate turnover records and documentation, assuring transparency and traceability of materials
- Facilitated the turnover process by reviewing and verifying documentation, ensuring compliance with project requirements, and pacifications
Material Controller
BlackGold
09.2013 - 09.2014
- Managed documentation and filing processes, ensuring accurate and efficient record-keeping for material coordination activities
- Developed and maintained filing system for easy retrieval and reference of documents, optimizing organizational efficiency
- Conducted thorough reviews of material-related documents, verifying accuracy, completeness, and compliance with established standards
- Coordinated with suppliers and vendors to obtain necessary documentation, ensuring accurate record-keeping.
Travel Agent
Pagoda Travel
10.2011 - 09.2013
- Booked air travel for customers and issued air tickets via GDS system
- Resolved customer inquiries and complaints in a timely and professional manner, ensuring customer satisfaction
- Issued invoices and itineraries
- Managed client profiles, preferences, and travel histories to provide personalized recommendations and experiences.
Education
Hospitality Management
Vancouver Community College
Faculty of Applied Science
The University of British Columbia
HIGHLIGHTS OF QUALIFICATIONS
- Over 4 years of experience in the engineering and construction field.
- Excellent attention to detail and accuracy in managing documents.
- Knowledgeable in the turnover process, including documentation review, handover procedures, and quality assurance.
- Proficient in ensuring adherence to industry standards and regulations.
- Effective collaborator and strong team player, working seamlessly with cross-functional teams.
- Demonstrated exceptional time management skills to meet deadlines and prioritized tasks.
- Quick learner on various computer programs, adapting easily to new technologies.
- Proficient in Microsoft Office Word, Excel, PowerPoint, Outlook etc.
Certification
- Construction Safety Training System (CSTS) (2013)
- OSSA Regional Training (2015)
- Fire Warden Training (2015)
REFERENCES
References Available Upon Request
Timeline
Technical Support Specialist
TELUS Communications Inc
02.2019 - Current
Material Coordinator
Suncor FortHills Project, SK E&C
02.2015 - 04.2018
Material Controller
BlackGold
09.2013 - 09.2014
Travel Agent
Pagoda Travel
10.2011 - 09.2013
Hospitality Management
Vancouver Community College
Faculty of Applied Science
The University of British Columbia
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