SUNHEE KIM
Vancouver,BC
Summary
Cheerful and positive professional with diverse experience as a baker, barista, and server in fast-paced environments. Known for quickly learning new skills and adapting to challenges while delivering exceptional customer service. A natural team player who thrives on collaboration and building positive relationships with colleagues and customers alike. Passionate about creating enjoyable dining experiences and eager to contribute to a dynamic team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
All-Rounder: Baker / Barista / Cashier /Store Manager
Papparoti Cafe
10.2018 - Current
- Led the production of high-quality baked goods, ensuring consistent customer satisfaction.
- Ensured compliance with health, safety, and food handling regulations.
- Oversaw the operation and maintenance of bakery equipment for efficient workflow.
- Managed customer orders and resolved complaints effectively to enhance the customer experience.
- Trained and supervised new employees, fostering team development and productivity.
Server/Kitchen Prep Cook
Osaka Sushi
06.2018 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
- Served food and beverages promptly while attentively responding to customer needs.
- Operated POS system for order placement, billing, and handling complimentary items.
- Collaborated with team members during busy shifts to ensure efficient workflow and excellent guest experiences.
Barista Trainer
Kim Kinam International Barista Academy
06.2017 - 06.2018
- Provided comprehensive training on coffee preparation and brewing techniques to aspiring cafe owners and coffee enthusiasts.
- Developed and delivered engaging lessons on coffee knowledge, including bean selection, roasting, and flavor profiling.
- Assisted students in mastering espresso machines and other coffee equipment, fostering confidence in their skills.
- Encouraged hands-on learning through practical demonstrations and guided practice sessions.
Server/Kitchen Supervisor
Once Upon a Time-Traditional Korean Restaurant Pub
01.2009 - 02.2013
- Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
- Promptly served food and beverages with a focus on customer needs.
- Utilized POS system for order placement, billing, and handling complimentary items.
- Collaborated with team members during busy shifts to ensure efficient workflow and excellent guest experiences.
Education
Bachelor of Tourism Management - Business
Cheongju University
South Korea02.2014
Skills
- Team player with strong collaboration skills
- Knowledgeable in food safety and sanitation practices
- Versatile all-rounder with experience as a baker, barista, and server
- Quick learner with the ability to adapt and excel in fast-paced environments
- Strong customer service skills, ensuring satisfaction and positive engagement
- Adheres to cleanliness standards and maintains a high level of personal and workspace cleanliness
Languages
English
Professional Working
Korean
Native or Bilingual
Certification
- Food Safe (Canada)
- CPR/AED Instructor (Korea)
- CS Leaders (Service Instructor) (Korea)
- SCA (European Barista Skills - Beginner Level) (Korea)
- SCA (European Barista Skills - Intermediate Level) (Korea)
- TOPAS (Airline Ticketing & Reservation Systems) (Korea)
Timeline
All-Rounder: Baker / Barista / Cashier /Store Manager
Papparoti Cafe
10.2018 - Current
Server/Kitchen Prep Cook
Osaka Sushi
06.2018 - 10.2018
Barista Trainer
Kim Kinam International Barista Academy
06.2017 - 06.2018
Server/Kitchen Supervisor
Once Upon a Time-Traditional Korean Restaurant Pub
01.2009 - 02.2013
- Food Safe (Canada)
- CPR/AED Instructor (Korea)
- CS Leaders (Service Instructor) (Korea)
- SCA (European Barista Skills - Beginner Level) (Korea)
- SCA (European Barista Skills - Intermediate Level) (Korea)
- TOPAS (Airline Ticketing & Reservation Systems) (Korea)
Bachelor of Tourism Management - Business
Cheongju University
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