Sung Yeon Chae
Dieppe
Summary
Professional with high standards and focus on achieving results in hospitality industry. Valued for expertise in team collaboration and driving efficiency. Relied upon for adaptability and dependability. Key skills include staff management, conflict resolution, and customer service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Supervisor
Mansu BBQ in Dieppe
07.2024 - Current
- Recommend dishes tailored to customers’ tastes and dietary restrictions
- Supervise staff during shifts, ensuring smooth service flow
- Train new team members on restaurant procedures and hospitality standards
- Resolve customer issues professionally and efficiently
- Maintain cleanliness and compliance with food safety standards
- Supervised daily operations, ensuring high standards of service and guest satisfaction.
Front desk
MD Hotel Doksan
01.2024 - 06.2024
- Welcomed and checked in guests, handled reservations and billing
- Delivered concierge services including local recommendations and bookings
- Responded to guest inquiries and concerns to ensure a pleasant stay
- Managed multi-line phones and online booking platforms
- Used Wings system to help quests check in and check out
Barista, Barista trainer
Starbucks Canada
08.2022 - 01.2024
- Trained new baristas on equipment operation, beverage preparation, and customer interaction techniques.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Do multitasking by flexibly fulfilling necessary roles
- Prepared and served beverages with attention to quality and consistency, adhering to standard recipes.
Ground agent
Cathay Pacific
03.2022 - 03.2023
- Assisted passengers with check-in, boarding, and baggage issues
- Ensured safety compliance and customer satisfaction under pressure
- Coordinated with flight and ground staff for seamless operations
- Handled customer concerns with professionalism during delays and disruptions
- Led operational efficiency initiatives, enhancing service delivery and customer satisfaction.
Host/Server
Café landwer Canada
09.2021 - 03.2022
- Supported the general manager in managing restaurant management
- Welcomed guests and efficiently managed seating arrangements to optimize flow and minimize wait times.
- Monitored dining area, addressing guest inquiries promptly to maintain a positive atmosphere.
- Implemented reservation system improvements, increasing accuracy in managing bookings and reducing errors.
Supervisor/manager
McDonald’s Korea
01.2018 - 01.2020
- Served guests in fast-paced environment and managed time for an optimal experience for each guest
- Interviewed, hired, and trained over 20 new team members
- Oversaw daily operations to ensure compliance with quality and safety standards.
- Implemented training programs for staff to enhance service efficiency and customer satisfaction.
Education
Flight Service and Cabin operation Management
Seneca college
04.2023
Academic English Level 3
Navitas
07.2021
Cambridge Academic B1
Navitas
01.2020
Skills
- Team worker – Leadership
- Problem solver – Adaptability
- Empathetic – courteous
- Diligent
- Creativity
Awards
President’s honor list (Outstanding academic achievement) – Seneca college 2022, Partner of quote– Starbucks 2023, August, Partner of the year – Starbucks 2023, December
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Certification
AHLA (American and Lodging
Association)certification
Smart Serve (Alcohol beverage Sales & Service Training Program )
Timeline
Server/Supervisor
Mansu BBQ in Dieppe
07.2024 - Current
Front desk
MD Hotel Doksan
01.2024 - 06.2024
Barista, Barista trainer
Starbucks Canada
08.2022 - 01.2024
Ground agent
Cathay Pacific
03.2022 - 03.2023
Host/Server
Café landwer Canada
09.2021 - 03.2022
Supervisor/manager
McDonald’s Korea
01.2018 - 01.2020
Academic English Level 3
Navitas
Cambridge Academic B1
Navitas
Flight Service and Cabin operation Management
Seneca college
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