Sung Vin Park
Information Systems Security
Calgary,AB
Summary
Seeking a new challenge for myself. Recent graduate from SAIT in information systems security I would like to challenge myself in a new environment. I am fluent in English and Korean which came in handy from time to time.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
IT Support
CKPC
Calgary, AB
04.2020 - Current
- Standardized office structures and processes to promote collaboration and increased performance.
- Created, prepared and delivered reports to various departments.
- Built computer systems for day to day usage.
- Troubleshooting systems with technical issues.
- Helped users with on-call basis system for technical support
Duty Manager
YMCA
Calgary, AB
10.2022 - Current
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Formulated procedures to use in event of accidents, fires or other emergencies.
- Act as the leading spear in emergency situations.
- Trained employees in essential job functions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
Security Officer
Calgary Zoo
Calgary, AB
10.2017 - Current
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Education
Diploma - Information Systems Security
SAIT
Calgary, AB 01.2021 - 06.2022
Skills
Operational Oversight
Timeline
Duty Manager
YMCA
10.2022 - Current
Diploma - Information Systems Security
SAIT
01.2021 - 06.2022
IT Support
CKPC
04.2020 - Current
Security Officer
Calgary Zoo
10.2017 - Current