SUNG MEE KIM
SAN JOSE
Summary
Dynamic professional with a proven track record at AA Merchant Services, excelling in customer service and financial management. Known for fostering strong relationships and enhancing company reputation through effective communication. Adept at problem-solving and organizational skills, consistently achieving operational excellence and exceeding customer expectations.
Overview
29
29
years of professional experience
Work History
ACCOUNTING, CUSTOMER SERVICES, SOFTWARE INST
AA MERCHANT SERVICES / CREDIT CARD PROCESSING COMPANY
07.2012 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Business Owner
Korean Restaurant
09.2003 - 09.2012
- Created financial forecasts to guide budgeting and investment decisions.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
Business Owner
Korean Restaurant
05.1996 - 08.2003
- Developed business plan outlining operational strategies and target markets.
- Conducted market research to identify customer needs and competitive landscape.
- Established brand identity through online presence and social media engagement.
- Managed daily operations, ensuring efficient workflow and resource allocation.
Education
No Degree -
Foothill College
Los Altos, CA10-1994
High School Diploma -
WILCOX HIGH SCHOOL
SANTA CLARA ,CA 07-1994
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Organizational skills
- Organization and time management
- Problem resolution
Timeline
ACCOUNTING, CUSTOMER SERVICES, SOFTWARE INST
AA MERCHANT SERVICES / CREDIT CARD PROCESSING COMPANY
07.2012 - 07.2025
Business Owner
Korean Restaurant
09.2003 - 09.2012
Business Owner
Korean Restaurant
05.1996 - 08.2003
No Degree -
Foothill College
High School Diploma -
WILCOX HIGH SCHOOL