Summary
Overview
Work History
Education
Skills
Timeline
Military service
Generic

SUNGHO NAM

Toronto,ON

Summary

Professional with strong background in guest services and hospitality. Skilled in managing front desk operations, handling guest inquiries, and providing exceptional customer service. Known for effective collaboration, adaptability, and delivering results in fast-paced environment. Expertise in problem-solving, communication, and maintaining welcoming atmosphere.

Overview

15
15
years of professional experience

Work History

Concierge

Delta Hotels By Marriott
06.2022 - 08.2025
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Arranged for transportation to and from airport, train station and events for visitors.
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
  • Worked flexible hours; night, weekend, and holiday shifts.

Counter Clerk

Shout Karaoke
04.2022 - 07.2022
  • Addressed guest complaints and resolve issues to promote satisfaction.
  • Delivered items to guest tables and addressed requests.
  • Processed cash, check, and credit card payments.
  • Maintained clean and orderly work stations and reported hazards to management.

Cook Manager

CJ Pronto restaurant
05.2019 - 03.2022
  • Handled raw fish and grabbed sushi and sashimi
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Cook

Safety Zone
10.2018 - 04.2019
  • Made Japanese high-quality foods as izakaya-style
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
  • Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Sushi Cook

Sushi Bong
09.2018 - 03.2019
  • Learned to make sushi rapidly and accurately
  • Collaborated with staff members to create meals for large sushi party trays

Cook Manager

Spagettia
12.2010 - 02.2012
  • Assisted cold parts and hot parts in the Italian restaurant
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Limited portion sizes and used garnishes to control food costs.
  • Worked with the chef to prepare daily food specials and other supplies.

Education

Diploma - Police Foundation

Niagara College
Welland, ON
08.2018

High School Diploma -

Hansei Cyber Technology High School
Mapogu, Seoul, Republic Of Korea, South
03.2011

Skills

  • Performance Improvement
  • Anticipating Problems
  • Effective problem solving
  • Microsoft office
  • Interpersonal communications
  • Upselling proficiency

Timeline

Concierge

Delta Hotels By Marriott
06.2022 - 08.2025

Counter Clerk

Shout Karaoke
04.2022 - 07.2022

Cook Manager

CJ Pronto restaurant
05.2019 - 03.2022

Cook

Safety Zone
10.2018 - 04.2019

Sushi Cook

Sushi Bong
09.2018 - 03.2019

Cook Manager

Spagettia
12.2010 - 02.2012

Diploma - Police Foundation

Niagara College

High School Diploma -

Hansei Cyber Technology High School

Military service

Republic Of Korea Marine Corps

Honorable Discharge as Sergeant (2012. 06 ~ 2014. 03)

  • As Marine special team, trained landing operation with IBS training, ranger training.
  • Learned leadership by supervising the team as a sergeant.
  • Completed the mission to protect our country.

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