Sungeet Johal
Surrey,British Columbia
Summary
Friendly student available for weekend, afternoon, evening and holiday shifts. Considered hardworking, punctual and driven. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Go Dodge Surrey
11.2022 - Current
- Managed incoming calls efficiently through a multi-line phone system, directing inquiries, and taking messages promptly
- Managed incoming and outgoing mail, ensuring timely distribution to relevant personnel
- Operated office equipment proficiently and performed basic maintenance tasks when required.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
Membership Representative
Yoga 360
07.2022 - 10.2022
- Provided exceptional customer service to yoga studio clients, ensuring their needs were met with a helpful and positive attitude
- Demonstrated strong multitasking abilities, efficiently managing reception duties while assisting clients and coordinating studio activities
- Utilized office and computer skills, including Microsoft Word and Excel, to assist with administrative tasks and data management
- Improved member retention rates through consistent communication, personalized support, and addressing individual needs.
- Organized successful events that attracted new members while providing valuable networking opportunities for existing ones.
Customer Service Representative/ Cashier
Domino's
09.2021 - 03.2022
- Provided primary customer support to internal and external customers
- Answered constant flow of customer calls with minimal wait times
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
Bachelor of Science - Nursing
University of British Columbia
Vancouver, BC04.2027
High School Diploma -
Panorama Ridge Secondary School
Surrey, BC06.2023
Skills
- Office Administration
- Customer Service
- Cash Handling
- Problem-Solving Skills
- Scheduling Appointments
- File Management
- Call Routing
- Clerical Support
- Verbal and Written Communication
- Office Supplies Inventory Management
- Data Entry
Languages
English
Punjabi
Timeline
Front Desk Receptionist
Go Dodge Surrey
11.2022 - Current
Membership Representative
Yoga 360
07.2022 - 10.2022
Customer Service Representative/ Cashier
Domino's
09.2021 - 03.2022
Bachelor of Science - Nursing
University of British Columbia
High School Diploma -
Panorama Ridge Secondary School
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