SUNETRA NARAYANA
London,ON
Summary
Organized and detail-oriented candidate with strong organizational and interpersonal skills successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Team Leader- Care Coach
Assistance Services Group (ASG)
11.2019 - Current
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Gathered, organized and maintained database information to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Customer Service Representative
Arvato Digital Services Llc
02.2018 - 07.2018
- Enhanced customer satisfaction by efficiently managing and resolving order-related issues.
- Streamlined order processing for timely deliveries, utilizing strong organizational skills.
- Maintained accurate records of all orders, ensuring proper documentation for future reference.
- Improved order accuracy with meticulous attention to detail when reviewing and entering data into the system.
- Enhanced communication between departments by acting as a liaison between sales, logistics, and finance teams.
- Communicated with customers to address order inquiries, changes and cancellations.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
Education
Master of Science - Psychology
Bangalore University
IndiaSkills
- Analytical Thinking
- Time Management
- Documentation and Reporting
- Effective Communication & Interpersonal Skills
- Staff Training & Supervision
- Attention to Detail
- People Management
- Problem-Solving
Timeline
Team Leader- Care Coach
Assistance Services Group (ASG)
11.2019 - Current
Customer Service Representative
Arvato Digital Services Llc
02.2018 - 07.2018
Master of Science - Psychology
Bangalore University
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