Suneth Wijesinghe
Winnipeg,MB
Summary
- Proficient in Windows, Macintosh and Linux system administration (Active Directory, WSUS, Exchange, DNS, DHCP, Group Policy, IIS/Apache, WDS, PowerShell, SCCM, SQL, SMB/NFS, Azure, Microsoft 365, USMT, Citrix, Remote Desktop Services)
- Experienced with various networking technologies (VPN, Routing and Switching, VLANs, Wireless network configuration and design)
- Experienced with cloud website hosting platforms (AWS, GoDaddy)
- Expert understanding of virtualization technologies (VMware ESXi, vSphere, Hyper-V, high availability)
- Familiar with information and networking security (Bitlocker, Firewalls, IPS/IDS, workstation and server hardening, file system security, Anti-Virus / Anti-Malware, Multi-factor authentication)
- Familiar with visualization diagram software like Microsoft Visio and Continuity
Overview
9
9
years of professional experience
1
1
Certification
Work History
Application Support Analyst (Part Time)
Reachwin Solutions Inc
01.2022 - Current
- Developed and maintained CRM systems in strict accordance with the systems development life cycle, ensuring the delivery of high-quality solutions
- Maintained clear and comprehensive documentation of processes and configurations related to CRM application support
- Collaborated with business specialists to confirm information and processing requirements for requested changes to the CRM application
- Provided standby support for the CRM application on a periodic basis, ensuring the uninterrupted availability of the Application to its users.
Desktop Support Specialist (TS3)
University of Winnipeg
01.2021 - Current
- Managed service tickets from inception to resolution; provided timely and accurate updates in our service management tool
- Installed and configured Workstation class computer systems, hardware device drivers and performs hardware upgrades
- Responded to inquiries received via web chat, telephone calls, email and ticketing system
- Provided end user desktop hardware and software support, diagnosing and resolving issues
- Assisted with backup role for Smartphone and mobile devices, including deployment, support and inventory
- Updated and maintained device driver packages within System Centre Configuration Manager to ensure functioning OS imaging and task sequence deployment onto all TSC supported desktop systems
- Created and managed collections in SCCM to assist with hardware inventory
- Installed, configured and maintained desktop computing operating systems and institutionally approved application software
- Installed and configured Deepfreeze in computer labs and Anti-Virus software on staff/faculty workstations to ensure security of the endpoint environment
- Design and implement operating system shell scripts to automate routine tasks and enhance system efficiency
- Ensured BitLocker is enabled on laptop computers to enhance data security of mobile devices
- Participated in maintaining spare parts inventory, and completes all paperwork required to maintain department technical files
- Scheduled PC renewal appointments and maintained departmental inventory used to determine PC renewal schedule
- Participated in creating and maintaining the department’s software library
- Participated in decommissioning end of life desktop PC systems.
IT Support Associate II (Part Time)
Amazon Canada
01.2022 - 01.2023
- Provide technical support to Amazon Corporate employees worldwide
- Created and submitted detailed call logs documenting customer interactions that are accurate, thorough, and timely
- Researched, resolved, and responded to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards
- Assisted with activities to triage and escalated any system or network outage to reduce downtime
- Assisted with remote assistance in Teleconferencing systems and AV presentation equipment
- Administered and maintained the AirWatch Installation and configuration.
Technology Support Specialist
Monsanto Canada/Bayer Crop Science
01.2017 - 01.2020
- Provided First/Second level technical support for Bayer Canada users via telephone/desk side support
- Installed Windows via company image on laptops and desktops using SCCM and WDS
- Performed break fix and warranty repair on Lenovo Laptops
- Handled legal hold laptops and secured them according to the procedure
- Provided IT training for staff and teams as required
- Maintained Life Cycle Management-Procurement, Asset Management, Computer upgrades
- Configured Wireless, VPN and WebEx Connectivity
- Configured and deployed laptops for all Bayer Canada students/Employees
- Proficiency in using Active Directory and Microsoft office products
- Used Remedy ticketing system and knowledge documentation
- Configured and Setup IOS devices and Android devices for employees
- (mobiles and tablets)
- Configured and Installed Antivirus software.
Service technician
Questzones Inc.
01.2017 - 01.2019
- Configured and Installed Smart/RG VDSL2 Modems as requested on- sites by clients
- (McDonalds, TD Bank, Tim Hortons, Border Service Canada, RCMP)
- Troubleshoot and Resolved Wi-Fi and network connectivity issues
- Setup network topologies for clients according to their needs
- Configured and Setup VLANs on IOS.
Technical Support Specialist
The Technology Consortium
01.2015 - 01.2016
- Imaged new laptops and desktops for Government of Manitoba
- Develop and implement refresh plans
- Installed, updated, repaired and troubleshoot various software programs
- Configure and deployed Printers
- Backed up data and restored using USMT.
Education
Bachelor of Science - Applied Computer Science
University of Winnipeg
Winnipeg, MB2022
Diploma Certificate - Computer And Network Administration
Manitoba Institute of Trades And Technology
Winnipeg, MB2015
Diploma - Information Technology
Esoft Metro Campus
2013
Certificate - Computer Science
National Institute of Business Management
2010
Skills
- Excellent troubleshooting and analytical skills with ability to accurately identify and assess problems before implementing solutions and is often called upon to resolve issues that have eluded others
- Strong Technical aptitude with exceptional talent in training and personal development and the ability to relay and translate technical information to end users
- Outstanding interpersonal and communication skills with the ability to listen and respond appropriately to technical questions
- Ability to function effectively as a team player as well as individually to achieve corporate objectives
- Displays and maintains a high level of professionalism while also being charismatic and approachable
- Is a very efficient individual who is able to meet and exceed deadlines while also maintaining a very high level of work quality
- Possesses a great imagination that allows for the development and implementation of alternate and more efficient solutions to technical problems
Projects
Workstation replacement and upgrade project - Law Courts Winnipeg and Manitoba infrastructure and transportation. Data migration project – Manitoba eHealth. Workstation replacement and OS installation project – Selkirk Mental health Center. Workstation replacement and OS installation project – Manitoba Conservation and Water Stewardship.
References
Available upon request.
Languages
English
Full Professional
Certification
- Certified in Cybersecurity Training -In Progress
- Certified in ITIL 4 Foundation
Timeline
Application Support Analyst (Part Time)
Reachwin Solutions Inc
01.2022 - Current
IT Support Associate II (Part Time)
Amazon Canada
01.2022 - 01.2023
Desktop Support Specialist (TS3)
University of Winnipeg
01.2021 - Current
Technology Support Specialist
Monsanto Canada/Bayer Crop Science
01.2017 - 01.2020
Service technician
Questzones Inc.
01.2017 - 01.2019
Technical Support Specialist
The Technology Consortium
01.2015 - 01.2016
Bachelor of Science - Applied Computer Science
University of Winnipeg
Diploma Certificate - Computer And Network Administration
Manitoba Institute of Trades And Technology
Diploma - Information Technology
Esoft Metro Campus
Certificate - Computer Science
National Institute of Business Management
Similar Profiles
Lisa DanielsLisa Daniels
Support Coordinator at Unique Support Solutions/Next Steps Solutions /Personal Support SolutionsSupport Coordinator at Unique Support Solutions/Next Steps Solutions /Personal Support Solutions
Elizebeth GhilbertElizebeth Ghilbert
Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)
Shannon RousseauShannon Rousseau
Dietetic Technician, Registered at Continuing Healthcare Solutions/Dietary SolutionsDietetic Technician, Registered at Continuing Healthcare Solutions/Dietary Solutions
Gurwinder KaurGurwinder Kaur
Cleaner at Sunrise EnterprisesCleaner at Sunrise Enterprises
Shweta MalikShweta Malik
Teacher at Unique Public School, SonipatTeacher at Unique Public School, Sonipat