Sundos Naim
Student
Vancouver,BC
Summary
Passionate about baking since the age of 15, I enjoy the artistry of pastry making and experimenting with flavors to create delightful treats. I am committed to my studies and constantly seek opportunities to learn and improve. A strong team player, I value collaboration and believe in the importance of continuous growth.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Pastry Chef
Dan Go Cake Labe
Richmond, British Columbia
09.2024 - Current
- Trained kitchen staff to execute tasks efficiently in high-pressure environments.
- Created innovative seasonal pastry recipes, enhancing sales and customer satisfaction.
- Prepared and measured icing and toppings with precision to ensure quality and consistency.
- Maintained an organized mise en place, ensuring smooth and efficient kitchen operations.
- Personalized creations for holidays, weddings, graduations, and personal events.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
Customer Service Representative
City Market
Vancouver, British Columbia
03.2024 - 05.2024
- Resolved customer complaints with empathy, fostering loyalty and repeat business.
- Managed high-stress situations with professionalism, effectively resolving conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer inquiries regarding products, services, and company information.
Bakery Manager
Noalush
Haifa, Nova Scotia
01.2021 - 01.2024
- Managed bakery operations and team to ensure quality and efficiency.
- Developed recipes based on customer preferences and ingredient availability.
- Maintained inventory, cleanliness, and food safety standards.
- Engaged with customers and supported promotional sales efforts.
Education
International Business Management -
Cornerstone International Community College of Canada
609 W Hastings St 01.2024 - Current
Skills
- Baking expertise
- Detail-oriented analysis
- Collaborative teamwork
- Commitment to professional learning
Sourcing ingredients
Menu planning
Creative problem solving
Timeline
Pastry Chef
Dan Go Cake Labe
09.2024 - Current
Customer Service Representative
City Market
03.2024 - 05.2024
International Business Management -
Cornerstone International Community College of Canada
01.2024 - Current
Bakery Manager
Noalush
01.2021 - 01.2024
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