Sundeep Rajagopalan
Mississauga,ON
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food Service Worker
IKEA Burlington
10.2023 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintain clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Consultant - Infrastructure Management
Infosys Ltd.
10.2019 - 04.2023
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Managed client relationships through regular check-ins and updates on project progress.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
Windows Systems Administrator
Tata Consultancy Services
03.2017 - 10.2019
- Enhanced end-user satisfaction by deploying and supporting Windows 10 workstations, prioritizing user experience and productivity.
- Maximized uptime during incidents thanks to proficient incident response skills backed up by extensive documentation.
- Reduced downtime by efficiently troubleshooting and resolving Windows server issues.
VMware Administrator
Hewlett Packard Enterprise
06.2015 - 02.2017
- Reduced downtime for critical applications by implementing robust disaster recovery strategies.
- Optimized storage utilization by configuring and managing vSAN technology in virtual environments.
- Facilitated smooth migration of physical servers to a virtualized environment, minimizing disruption to end-users and applications.
Service Desk Engineer
IPsoft
08.2013 - 06.2015
- Responded promptly to after-hours support requests when necessary, demonstrating commitment to exceptional customer support at all times.
- Enhanced customer satisfaction by resolving service desk tickets in a timely and efficient manner.
- Contributed to increased first-call resolution rates by effectively utilizing available resources and tools during troubleshooting efforts.
Systems Engineer Trainee
GAVS Technologies
12.2011 - 06.2013
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Assisted in troubleshooting and resolving complex technical issues, improving overall system reliability and stability.
- Participated in regular status meetings with project stakeholders, maintaining open communication channels and fostering collaboration among team members.
Education
Graduate Certficate - Project Management
Loyalist College
Belleville, ON12.2023
M.Tech - VLSI Design
Hindustan University
India05.2011
B.E - Electronics And Communications
Anna University
India04.2009
Skills
- Positive Attitude
- Multitasking
- Customer Service
- Fast-Paced Environment
- Windows Server Administration
- Windows Deployment Services
- System Center Configuration Manager
- VMware ESXi Configuration
- VMware vSphere Administration
- VMware vCenter Management
Languages
English
Full Professional
Tamil
Native or Bilingual
Certification
70-533 Implementing Microsoft Azure Solutions
ITIL V3 2011
Timeline
Food Service Worker
IKEA Burlington
10.2023 - Current
Consultant - Infrastructure Management
Infosys Ltd.
10.2019 - 04.2023
Windows Systems Administrator
Tata Consultancy Services
03.2017 - 10.2019
VMware Administrator
Hewlett Packard Enterprise
06.2015 - 02.2017
Service Desk Engineer
IPsoft
08.2013 - 06.2015
Systems Engineer Trainee
GAVS Technologies
12.2011 - 06.2013
Graduate Certficate - Project Management
Loyalist College
M.Tech - VLSI Design
Hindustan University
B.E - Electronics And Communications
Anna University
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