SUNDAY AKEREDOLU
Burnaby,BC
Summary
Seasoned IT Support Engineer possessing in-depth knowledge of troubleshooting, system administration and network management. Demonstrated ability to resolve complex technical issues swiftly and effectively, improving operational efficiency. Strong communication skills foster productive relationships with diverse teams. Previous impact includes streamlining processes and enhancing system performance across multiple organizations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Element Guide
WildPlay
Niagara Falls, Canada
05.2024 - 10.2024
- Greeted guests upon arrival and provided them with necessary safety instructions.
- Explained exhibits in a clear, concise manner to ensure understanding by all visitors.
- Answered questions from visitors regarding admission prices, hours, events.
- Coordinated with other staff members when needed in order to provide visitors with an exceptional experience.
IT Support Engineer
Stellar Networks Limited
Lagos, Nigeria
01.2021 - 01.2023
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Developed and maintained user accounts, permissions, and access rights.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Assisted with network infrastructure design and implementation.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Implemented security measures to protect organizational data from unauthorized access.
- Monitored server performance metrics to identify areas of improvement or optimization.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Configured routers and switches according to organizational specifications.
Education
Bachelor's Degree - Computer Engineering
Ekiti State University
Nigeria02-2020
Skills
- Network Security
- Operating systems
- Software Installation
- Help Desk Support
- Wireless Networking
- Information Security
- Hardware diagnostics
- Disaster Recovery Planning
- Network Architecture
- Application support
- Network Troubleshooting
- Mobile Device Management
- Server Management
- System Administration
- Active Directory
- Firewall Management
Certification
Comptia A+, 2021
CCNA, 2021
CCNP, 2021
Azure, 2023
References
References available upon request.
Timeline
Element Guide
WildPlay
05.2024 - 10.2024
IT Support Engineer
Stellar Networks Limited
01.2021 - 01.2023
Bachelor's Degree - Computer Engineering
Ekiti State University
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