Post Graduate Diploma - International Business Management-product Mang
Mohawk College
Hamilton04.2024
SUNDAY ODENIYI
Hamilton,ON
Education
Emergency First Aid And Cpr/aed Level C - Health And Community Services
Red Crosss
Ontario10.2023
Online Course: Professional Certificate - Project Management
Coursera
Online11.2022
Continuity Study: Scrum Master Certification LearnQuest Online Course -
Coursera
Distance Education11.2022
Basic Security License Training - Protection, Security And Investigation
Shield Security
Toronto, ON10.2022
Bachelor of Science - Economics
Obafemi Awolowo University
Osun12.2021
Timeline
Store Manager
Justniyi Enterprise
07.2021 - 07.2022
Bookings Coordinator
Angels Touch Unisex Saloon
01.2021 - 07.2022
Customer Service Representative
Ikraft Business
04.2018 - 08.2020
Post Graduate Diploma - International Business Management-product Mang
Mohawk College
Emergency First Aid And Cpr/aed Level C - Health And Community Services
Red Crosss
Online Course: Professional Certificate - Project Management
Coursera
Continuity Study: Scrum Master Certification LearnQuest Online Course -
Coursera
Basic Security License Training - Protection, Security And Investigation
Shield Security
Bachelor of Science - Economics
Obafemi Awolowo University
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Product and Service Management
- Team Oversight
- Verbal and Written Communication
- Persuasive Negotiations
- Time Management
- Product Knowledge
- Product Development
- Project Management
- Marketing and Advertising
- Attention to Detail
- Microsoft Office
- Excellent Communication Skills
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work History
Store Manager
Justniyi Enterprise
07.2021 - 07.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Organized promotional events and interacted with community to increase sales volume.
- Developed and implemented comprehensive salesperson training program.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
- Resolved customer issues quickly to close deals and boost client satisfaction
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Bookings Coordinator
Angels Touch Unisex Saloon
01.2021 - 07.2022
- Prepared and administered contracts, business dealings and financial matters for clients
- Performed good customer's service role via phone and in person.
- Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees
- Developed contacts with individuals and organizations, and applied effective strategies and techniques to ensure clients' success
- Collected fees, commissions, or other payments according to contract terms.
- Collected clients information to register their bookings with stylists.
- Collaborated with staff members to make accurate reservations.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative
Ikraft Business
04.2018 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided primary customer support to internal and external customers
Overview
4
4
years of professional experience
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