Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sundas Gill

HR
Abbotsford,British Columbia

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

  • Dedicated vault professional offering expertise in maintaining a secure vault at all times. Exceptionally talented at spotting potential issues and implementing effective solutions to prevent incidents.

Overview

3
3
years of professional experience

Work History

CUSTOMER SERVICE CASHIER

Rona
09.2020 - 08.2021
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
  • Awarded by two Customer Services Awards.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Processed customer orders and accurately handled payment transactions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Met customer service goals and exceeded customer expectations.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.

Accounts Receivable Clerk

Right Link Logistics
08.2022 - 01.2023
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Responded to inbound inquiries regarding accounts and payments.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Generated monthly accounts receivable reports to submit developments for management review.

HR Coordinator

Rona
01.2023 - Current
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Evaluated timecards for accuracy on regular and overtime hours.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
  • Developed and implemented effective recruitment and onboarding strategies for new hires.
  • Coordinated and administered employee health insurance and retirement plans.

Vault Clerk

Rona
05.2023 - Current
  • Utilized manual and mechanical means to count and verify monetary values.
  • Updated, corrected and filed documentation for bank records and compliance purposes.
  • Completed reports detailing daily actions, customer services issues and notable incidents.
  • Prepared outgoing orders on behalf of customers and tellers.
  • Maintained vault and bank security at all times.
  • Processed transactions for floor staff and documented actions according to bank procedures.

Education

Diploma - Accounting And Payroll Administrative

Vancouver Career College
04.2022

Skills

  • Operating Telephones
  • Account Invoicing
  • Customer Transactions
  • Coin and Currency Counting
  • Credit and Debt Card Processing
  • Cashier Oversight
  • Financial Shortage Analysis

Timeline

Vault Clerk

Rona
05.2023 - Current

HR Coordinator

Rona
01.2023 - Current

Accounts Receivable Clerk

Right Link Logistics
08.2022 - 01.2023

CUSTOMER SERVICE CASHIER

Rona
09.2020 - 08.2021

Diploma - Accounting And Payroll Administrative

Vancouver Career College

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