Sunayana Singh

Work History

New Middle East International School

04.2018 - 03.2024

Managed Kindergarten- LKG section
Responsibilities included teaching, playing, and understanding kids’ behavior
Engaged a group of kids and kept them busy and productive for six hours a day with various activities
Created excellent learning environment for the kids
Taught them basic discipline, behavior, interaction, and provided them with a safe and caring environment
Prepared lesson plans
Arranged outdoor activities
Interacted with parents on a regular basis
Documented student progress and attendance records using established methods
Conducted standardized assessments to evaluate student progress.

New Middle East International School

12.2010 - 08.2011

Managed Nursery section including teaching, playing, and understanding kids’ behavior
Created a wonderful learning environment for the kids, taught them how to interact with others, how to be creative, and provided them with a safe and caring environment
Prepared lesson plans to help children start learning basic education, arranged outdoor activities and interacted with parents
Communicated with parents on students' academic progress, behavior, and learning challenges
Helped struggling students with individualized support and tutoring
Documented student progress and attendance records using established methods
Maintained a bright, organized, and well-kept classroom
Attended faculty meetings to discuss school policies, procedures, curriculum updates, and other important matters.

HSBC Global Resourcing

03.2008 - 07.2010

Part of the pilot team set up to serve as the One Point Contact for Commercial banking SME and MSME customers
Performed as the primary contact on client engagements and processed timely deliverables
Managed relationships with the customers by servicing them, as well as cross-selling the Bank's products and increasing the revenue
Handled Import-Export Transaction
Dealt with queries related to Documentary Credit, Avalization, Open Accounts, and Collections
Enhanced relationships with key service providers, vendors, and customers
Defined and implemented service enhancements to improve customer experience
Developed strong relationships with clients, addressing their needs
Resolved client issues promptly and escalated to senior management whenever needed
Maintained deep knowledge of company products and services to provide clients with comprehensive consultations
Identified upselling and cross-selling opportunities and forwarded to the sales team .

07.2007 - 12.2007

Involved in training people of all age groups to improve their spoken English skills
Helped students explore topics in-depth with assignments, projects and class discussions
Boosted student learning using diversified instructional techniques
Helped struggling students with individualized support and tutoring
Taught course material to students using mixture of lectures, assignments and discussions
Established clear goals, requirements and classroom policies for courses.

04.2007 - 06.2007

Managed a group of children below 6 years of age imbibing basics of behavior and education
Adapted facilitation techniques to accommodate various learning styles and group dynamics.