SUNANDINI KUMAR
Sun Peaks,Canada
Summary
Dynamic business development leader with a proven track record at Damara Day Spa Franchise, excelling in sales team training and customer needs assessments. Achieved significant growth in client loyalty through innovative marketing strategies and exceptional issue resolution. Skilled in managing high-performing teams and driving revenue through effective business management.
Overview
29
29
years of professional experience
Work History
Manager of Business Development and Sales
Damara Day Spa Franchise
09.2019 - Current
- Setting up the Spa Location for the Franchisee.
- Recruited, coached, and monitored performance of team members to achieve sales goals.
- Help with all Marketing procedures and Visual Merchandising in accordance with the Franchise rules.
- Created a customer service model to ensure customer satisfaction, resulting in increased loyalty and repeat business.
- Monitored competitor activity closely to stay ahead of the competition in terms of products offerings and pricing structures.
- Provided directions and mentorship to staff members on how best to meet their performance goals.
- Follow through until the Spa location is fully established and shows positive results.
- Occasional training involved when requested by Franchisee.
Esthetician
HAND AND STONE Spa
Burlington, Canada
07.2022 - 07.2023
- Performed facials
- Laser hair removal
- Waxing
Beauty Advisor
The Planted Seed
Blue Mountains, Canada
04.2018 - 04.2019
- Specialized in Organics skin care and healthy living.
- Performed Facials and Reiki treatments.
- Advised and organized store to give the best visual effects.
Owner Operator
Courtyard Spa at Harrison Lake Hotel
05.2017 - 01.2018
Cosmetic Consultant
Estee Lauder at The Bay
, Canada
07.2015 - 01.2016
- Managed and developed product sales and achieved targets.
- Responsible for scheduling, and training of associates.
- Created Innovative sales strategies and exceeded sales targets.
Cosmetic Counter Manager
Clarins, Myers
Melbourne, Australia
07.2009 - 10.2011
- Company Overview: Myers is Australia's Equivalent of 'The Bay' in Canada
- Managed and developed product sales and achieved targets.
- Managed 5 Associates.
- Responsible for scheduling, payroll, and training of associates.
- Created Innovative sales strategies.
- Myers is Australia's Equivalent of 'The Bay' in Canada
Spa Director and Operator
SPA OPUS LTD
Edmonton, Canada
04.2004 - 05.2009
- Developed the business to a client base of 4000.
- Used top of the line European products like Thalgo and 100% organic mineral make-up line Jane Iredale.
- Trained all 10 staff members in Product sales regularly and attended all Product training myself.
- Conducted a weekly training Program for staff in Creative Sales techniques.
- Maintained a full payroll of 12 staff members.
- Developed a 'Nutraceutical' balanced lifestyle program for clients.
- In-cabin sales C$500,000 product sales $100,000 a year.
- Set up trade shows to showcase the Spa and created new Therapies.
- Advertised by Edmonton Tourism Board, The Marriott Hotel and The Citadel Theatre for a tourism package all through Canada, US, and Europe.
General Manager
TANGERINE SPA PVT LTD
03.2003 - 03.2004
Business Development Manager
THE RETREAT Grand Hyatt
06.2002 - 03.2003
Owner/Director
ECHO SPA
Edmonton, Canada
03.1999 - 02.2002
Edmonton Counter Manager
Eaton's West Edmonton, Elizabeth Arden
Edmonton, Canada
03.1998 - 02.1999
Owner/Director
ECHO SPA
Edmonton, Canada
06.1996 - 02.1998
Education
INTERNATIONAL YOGA CERTIFICATION -
Vancouver
Vancouver01.2023
CERTIFIED REIKI MASTER -
01.1998
DIPLOMA -
Beauty Consultancy
Edmonton01.1992
BACHELOR OF ARTS - SOCIOLOGY
Sydney01.1986
Skills
- Sales Team Training
- Customer Needs Assessments
- Employee Performance Evaluations
- Qualifying and Prospecting Leads
- Customer Consultations
- Business Management and Development
- Issue Resolution
Websites
References
Available Upon Request
Timeline
Esthetician
HAND AND STONE Spa
07.2022 - 07.2023
Manager of Business Development and Sales
Damara Day Spa Franchise
09.2019 - Current
Beauty Advisor
The Planted Seed
04.2018 - 04.2019
Owner Operator
Courtyard Spa at Harrison Lake Hotel
05.2017 - 01.2018
Cosmetic Consultant
Estee Lauder at The Bay
07.2015 - 01.2016
Cosmetic Counter Manager
Clarins, Myers
07.2009 - 10.2011
Spa Director and Operator
SPA OPUS LTD
04.2004 - 05.2009
General Manager
TANGERINE SPA PVT LTD
03.2003 - 03.2004
Business Development Manager
THE RETREAT Grand Hyatt
06.2002 - 03.2003
Owner/Director
ECHO SPA
03.1999 - 02.2002
Edmonton Counter Manager
Eaton's West Edmonton, Elizabeth Arden
03.1998 - 02.1999
Owner/Director
ECHO SPA
06.1996 - 02.1998
INTERNATIONAL YOGA CERTIFICATION -
Vancouver
CERTIFIED REIKI MASTER -
DIPLOMA -
Beauty Consultancy
BACHELOR OF ARTS - SOCIOLOGY
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