Sunanda Sunanda
Surrey,British Columbia
Summary
I am a hardworking and enthusiastic hospitality management graduate looking for full time permanent job. I have developed excellent communication and organizational skills in a variety of positions. I am available for different shifts with open availability for long term.
Overview
4
4
years of professional experience
Work History
Security Officer
Paladin
Vancouver, BC
01.2021 - Current
- Overseeing daily monitoring and patrolling buildings, grounds, and work sites
- Writing detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Checking identification of persons entering and exiting facility to eliminate unauthorized visitors
Front Desk Agent
Abercorn Inn Hotel
Richmond
09.2022 - 01.2023
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay
- Welcome guests upon their arrival and assign rooms.
Warehouse Associate
Lush cosmatics
Vancouver, BC
08.2019 - 01.2023
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Received deliveries, scanned packages and updated orders in internal database.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Bartender and Server
BC Place
Vancouver, BC
06.2021 - 09.2022
- Performing serving, cleaning and stocking to high standards and providing excellent customer service
- Monitoring bar inventory and ordering supplies and ingredients when needed
- Collaborating with team members to complete orders
- Taking orders, preparing meals and collecting payments
Front Desk Agent
Holiday Inn express Hotel
Vancouver, BC
01.2021 - 08.2022
- With Opera PMS
- Acknowledge IHG One Rewards Members and returning guests, in person or on the phone
- Excellent interpersonal and communication skills (written and verbal)
- Greet, register, and assign rooms to guests
- Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers
- Computed bill, collected payment and made change for guests
- Also posting charges such as room, food, liquor or telephone by machine.
Customer Service Representative
kate spade
Vancouver, BC
01.2021 - 02.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
Education
Bachelor - Hospitality Management
Acsenda School of Management
Skills
- Crime Prevention Methods
- CCTV Surveillance
- First Aid and CPR Certified
- Interior and Exterior Patrol
- Decision Making
- Team Collaboration
- Problem-Solving
- Credit Card Payment Processing
- Multitasking and Prioritization
- Data Entry
- Calm and Professional Under Pressure
- Customer Service
Accomplishments
- Serving it Right
- Food Safe Level 1
- OFSA Level 1
- Security licence
Timeline
Front Desk Agent
Abercorn Inn Hotel
09.2022 - 01.2023
Bartender and Server
BC Place
06.2021 - 09.2022
Security Officer
Paladin
01.2021 - Current
Front Desk Agent
Holiday Inn express Hotel
01.2021 - 08.2022
Customer Service Representative
kate spade
01.2021 - 02.2022
Warehouse Associate
Lush cosmatics
08.2019 - 01.2023
Bachelor - Hospitality Management
Acsenda School of Management
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