Summary
Overview
Work History
Education
Skills
Highlight Of Qualification
Languages
Timeline
Generic

Sunaly Sharma

Kitchener,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Airtel communications
01.2021 - 05.2023
  • Answering questions about company product and services
  • Processing orders and transactions
  • Resolving issues and troubleshooting technical problems
  • Handling customers Complains.

Senior Co-ordinator

Touchstone Educational
06.2018 - 09.2020
  • Manage and route phone calls appropriately
  • Process and report on office expenses
  • Maintain physical and digital employee records
  • Schedule in-house and external meetings
  • Organize company documents into updated filing systems
  • Address employees’ and clients’ queries (via email, phone or in-person)
  • Prepare presentations, spreadsheets, and reports
  • Update office policies as needed.

Education

Masters of Business Administration -

Desh Bhagat University
Mandi Gobindgarh, India
01.2018

Bachelor of Business Administration -

Khalsa College
Amritsar, India
01.2016

Skills

  • Consultative Sales
  • Report Generation
  • Appointment Scheduling
  • Scheduling
  • Account Management
  • Microsoft Office Suite

Highlight Of Qualification

  • More than 2 years of customer representative experience.
  • Ability to build relationships with clientele.
  • Confident, reliable, and hard-working
  • Excellent communication and inter-personal skills with ability to work with people from different backgrounds.
  • Able to learn new skills quickly and adapt to new situations.
  • Excellent English skills
  • Proficient computer skills; Microsoft Office suite

Languages

English
Full Professional

Timeline

Customer Service Representative

Airtel communications
01.2021 - 05.2023

Senior Co-ordinator

Touchstone Educational
06.2018 - 09.2020

Masters of Business Administration -

Desh Bhagat University

Bachelor of Business Administration -

Khalsa College
Sunaly Sharma