Sunaina Sunaina
North York,ON
Summary
Hard working, professional, and resilient individual with 1.5 years of experience in protecting people, property, and assets, while serving as a reliable point of contact for authorities and emergency services.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Loss Prevention Officer (LCBO)
Securiguard Services
06.2024 - Current
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Enhanced store security through the installation of surveillance cameras and alarm systems.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Completed incident reports and activity logs for accurate, current records.
Loss Prevention Officer (Freshco)
ODIN Protection Services
12.2023 - 05.2024
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Implemented targeted strategies for reducing internal theft by closely monitoring employee behavior and transactions at all times.
- Prevented unauthorized access to sensitive areas by maintaining strict key control procedures throughout facility.
- Completed incident reports and activity logs for accurate, current records.
- Observed video surveillance systems for prompt emergency response.
Customer Service Representative
Zara
02.2023 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Postsecondary Education - Business Marketing
Seneca College of Applied Arts And Technology
North York, ON08-2024
Skills
- Core Skills: CCTV monitoring, Camera Bookmarks, Incident & Police Report Writing, Computer Skills (MS Word, Excel, PowerPoint, Outlook), Multi-tasking, Problem Solving
- Soft Skills: Team Work, Time Management, Communication Skills, Punctuality, Patience, Adaptability, Accuracy, Quick Decision-making
- Languages: English, Hindi, Punjabi
Certification
Security License
First Aid & CPR Certified
Timeline
Loss Prevention Officer (LCBO)
Securiguard Services
06.2024 - Current
Loss Prevention Officer (Freshco)
ODIN Protection Services
12.2023 - 05.2024
Customer Service Representative
Zara
02.2023 - 11.2023
Security License
First Aid & CPR Certified
Postsecondary Education - Business Marketing
Seneca College of Applied Arts And Technology
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