SUNAINA CHHABRA
Surrey,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Warehouse Associate
Lululemon
06.2023 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Office Admin
Choong Travel
09.2021 - 12.2021
- Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
- Enhanced overall office functionality by maintaining up-to-date knowledge of best practices in administrative support, staying current on relevant software updates, or attending professional development workshops.
- Provided administrative support to senior staff members, streamlining daily operations within the office environment.
- Managed office schedules and calendars to coordinate administrative planning and execution.
Customer Service Representative
Ricky's All Day Gril
09.2018 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Master of Arts -
Punjab University
01.2015
Bachelor of Education -
Punjab University
01.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
Languages
English
Hindi
Punjabi
Extra Certification
- Food Safe Certificate
- First Aid Certificate
Timeline
Warehouse Associate
Lululemon
06.2023 - Current
Office Admin
Choong Travel
09.2021 - 12.2021
Customer Service Representative
Ricky's All Day Gril
09.2018 - 08.2021
Master of Arts -
Punjab University
Bachelor of Education -
Punjab University
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