Ekta Sharma

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Enforced company policies and regulations with employees.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
• Enhanced team productivity by implementing efficient shift scheduling and task delegation.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Demonstrated in- depth knowledge of all aspects of the store's bedding business and managed the bedding gallery.

Led the execution of the dream destination approach, consistently achieving high levels of customer satisfaction.

Collaborated with sales team to deliver exceptional customer service, resulting in increased sales and customer loyalty.

Developed and implemented a successful prospecting system, utilizing outbound calls, leads generated from e-commerce chats, web interactions , telesales, appointments,and walk-in traffic.

Maintained the visual standards within the dream Destination to create an inviting and appealing shopping environment.